Technical Account Manager

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come Do The Best Work Of Your Life At Boulevard. Boulevard is seeking a Technical Account Manager (TAM) to own post-onboarding customer relationships and ensure our clients achieve measurable success with Boulevard’s platform. As a TAM, you’ll serve as a trusted technical advisor and advocate for our customers, helping them optimize their use of Boulevard, troubleshoot complex challenges, and align technical strategy with their business goals. You’ll work closely with Strategic Account Managers, Product, Engineering, Onboarding and Support teams to drive customer retention, product adoption, and expansion opportunities. This role is perfect for someone who loves combining deep technical knowledge with strong relationship management and problem-solving skills.

What you'll do here:

• Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation.
• Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion.
• Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently and effectively.
• Maintain deep product knowledge to provide strategic recommendations and drive adoption.
• Translate business objectives into actionable technology strategies using Boulevard’s platform.

Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure continued alignment with their business needs

• Serve as a customer advocate, gathering feedback and representing client needs internally to influence roadmap and process improvements.
• Document recurring technical issues and propose improvements to internal playbooks and processes.
• Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities.
• Maintain accurate and up-to-date documentation across Salesforce, Asana, and other tools, ensuring operational excellence and accountability.

What you'll need to thrive:

• Experience: 3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization.

Multitasking & Project Management: Ability to manage multiple customer accounts, projects, and requests simultaneously,balancing competing priorities while maintaining exceptional attention to detail and follow-through.

• Technical Acumen: Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectively.
• Customer Advocacy: Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention.
• Collaboration: Skilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer outcomes.
• Communication: Exceptional written and verbal communication skills with the ability to tailor messages to both technical and executive audiences.
• Organization: Highly organized and self-driven; able to manage multiple accounts, priorities, and deliverables simultaneously.
• Data-Driven Mindset: Comfortable using data and metrics to track performance, identify trends, and inform strategy.
• Bonus Points: Experience in appointment-based or service-industry software; familiarity with tools such as Salesforce, Asana, and Slack.

How we'll take care of you:

Your total budgeted cash compensation for this role is between $91,000 - $130,000 USD - Total Cash Comp, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.