Associate Staff Engineer (Atlassian tools - Jira, JSM, Confluence)

Company Description 👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description Requirements Experience : 5+ Years 4–6 years of professional experience in Atlassian administration. Strong hands-on expertise in Jira, Jira Service Management, and Confluence administration. Proficiency with Atlassian REST APIs and automation tools. Experience working with knowledge base management and user training. Good understanding of SQL. Excellent communication and collaboration skills. Ability and willingness to work US business hours (9 AM–6 PM EST) and follow the client’s holiday schedule. Responsibilities Manage and administer user access, roles, and permissions across Atlassian tools (Jira, JSM, Confluence). Configure Jira and Jira Service Management projects, workflows, and schemes based on business needs. Define and maintain SLAs in Jira Service Management according to organizational standards. Develop and maintain integrations between Atlassian tools and third-party systems using REST APIs. Monitor project progress, track deadlines, and ensure timely delivery. Generate detailed project reports and dashboards in Jira for stakeholders. Support business users by troubleshooting issues and guiding them on effective Jira usage. Create and manage knowledge bases in Confluence; ensure documentation is up to date. Conduct training sessions and workshops on Atlassian tools and best practices. Contribute to team planning by writing and tracking OKRs. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.