Online Fraud Specialist (Loyalty Program)

Overview of the Role:

Our Online Fraud Specialists (Loyalty Program) review and analyze Loyalty Program account activity to identify suspect behavior. They evaluate and respond to escalations from customers whose accounts have been blocked, or who have reported unauthorized activity. In addition, they analyze and evaluate large-scale data sets to identify and mitigate patterns of fraudulent activity and/or policy or TOS abuse.

Essential Duties and Responsibilities:

Review queued transactions to independently determine if the behavior is indicative of suspect or harmful activity Conduct investigations on transactions by gathering and analyzing evidence and interpreting data to make informed decisions about account activity/customer behavior Identify patterns in fraudulent or abusive transactions, work to recognize new patterns as they emerge and share key pattern-recognition information with colleagues Identify opportunities for improvement in client tools and risk strategy, internal team processes, fraud evaluation criteria and client-team collaboration

What You’ll Bring:

Critical thinking skills – Successful candidates are inquisitive and able to think outside the box. They naturally ask “why,” then understand how the responses to that question fit together to tell a story about what's happening Exceptional problem-solving skills – Successful candidates identify new solutions and aren’t afraid to try them Strong written and verbal communication skills across platforms Excellent attention to detail – Successful candidates notice nuanced changes or recognize patterns of information & behavior Demonstrated leadership, communication and collaboration skills in a cross-functional team environment across multiple locations High degree of proficiency in Windows OS & MS Office software; SQL experience is a bonus! Demonstrated understanding of cloud services/cloud computing/application data usage, including legitimate revenue-driving practices and the motivations of bad actors on these platforms Demonstrated proficiency utilizing project-specific tools, open-source research methods, and data management techniques Ability to effectively search the internet and make connections between data points Ability to speak multiple languages is highly desirable CTIPS certification preferred Starting base salary is $20/hr plus up to $2,000 anticipated overtime and holiday bonus pay. Our Fraud Specialists provide coverage 365 days a year. Eligible candidates must be prepared to work shifts (8A-4A or 10A-6P) that include holidays and every other weekend. Preference will be given to candidates within driving distance of Erie, PA. We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas.

Why IP House:

IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.