HR Generalist / Payroll Specialist | BPO

About the Role We are seeking an HR Generalist / Payroll Specialist to support our clients in day-to-day HR operations, employee lifecycle management, and payroll processing. This role is part of PARA Consulting’s BPO (Business Process Outsourcing) service delivery team, where you will act as the primary HR and payroll point of contact for assigned clients. The ideal candidate has strong HR operations experience, understands end-to-end payroll workflows, and can confidently handle multi-state employee support. You will manage onboarding, offboarding, employee documentation, payroll submissions, and HR compliance tasks while delivering an exceptional customer experience. This role is perfect for someone who is proactive, detail-oriented, organized, and comfortable working directly with clients in a fast-paced environment. What You’ll Do Serve as the main HR and payroll point of contact for client accounts. Process payroll for hourly and salaried employees, including variable pay or adjustments. Manage employee lifecycle activities: onboarding, offboarding, changes in compensation, and status changes. Maintain employee records and ensure HR compliance across local/state regulations. Support benefits administration (open enrollment, new hires, terminations, status updates). Create and update HR documentation including SOPs, checklists, and templates. Respond to employee HR/payroll inquiries and provide issue resolution. Track time and attendance to ensure payroll accuracy. Coordinate with finance, management, and external vendors as needed. Minimum Qualifications (Required) Bachelor’s degree in Human Resources, Business Administration, or related field. 3–5 years of experience in HR operations and payroll processing. Experience working with HRIS or payroll systems (Rippling, ADP, Paychex, Gusto, etc.). Understanding of payroll cycles, time tracking, deductions, garnishments, and final pay. Strong organizational and communication skills. Ability to interpret and apply HR and payroll policies accurately. Ability to work effectively in a remote environment and manage multiple clients. Preferred Qualifications (Not required, but will make you stand out.) Experience supporting multi-state payroll in the U.S. Experience working in a BPO or consulting environment. Knowledge of benefits admin processes (open enrollment, qualifying life events). Strong problem-solving skills and ability to manage competing priorities. Comfort working with checklists, documentation libraries, and SOPs. A Day in the Life You start your day reviewing payroll status, employee tickets, and client requests. You join a client check-in to review onboarding needs, compensation changes, and weekly payroll updates. After the call, you process new hires in the HRIS, collect required documents, and ensure everything is compliant and ready for payroll. Midday, you finalize payroll entries, validate hours submitted, reconcile any discrepancies, and submit payroll for approval , double-checking tax withholdings, benefits deductions, and garnishments. In the afternoon, you update HR documentation, respond to employee questions, and assist managers with HR actions or compliance inquiries. Before wrapping up, you review any pending employee changes and update the HRIS to keep all records accurate. You end the day knowing you’ve kept operations flowing, payroll accurate, and employees supported.