Guest Experience Representative

About the Role A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours. Time: 10 AM - 10 PM (U.S. Pacific Time) Who You Are A hospitality-minded professional who thrives on creating standout guest experiences A strong communicator with a friendly, clear, and empathetic tone A proactive problem-solver who remains calm under pressure Detail-oriented and dependable in a fast-paced, high-touch environment What You'll Do Respond to guest inquiries and feedback with care and efficiency Resolve issues and turn challenges into positive moments Coordinate with kitchen and service teams to ensure smooth delivery Uphold high standards for guest recovery and retention Support cross-functional collaboration and ad hoc projects 3+ years in customer success, operations, or client service (U.S. accounts preferred) Guest service, restaurant, or food service experience (required) Strong written English and interpersonal communication skills Critical thinking and ownership mindset Bachelor's degree (honors preferred) Bonus Points For Experience with Grasshopper CX Ecommerce support (chat/email) expertise Work From Home Training & Development