E-commerce Customer Support Assistant (Gorgias/Zendesk)

This is a remote position.

Schedule:

20 hours per week; 4 hours per day Monday to Friday; 9 AM to 2 PM New York Time Join a growing international online fitness coaching business where you'll play a crucial role in supporting our global customer base through written communications. This exciting opportunity starts as a part-time position with real potential for growth into a full-time role and possible advancement into a team lead position. You'll be at the forefront of customer interaction, managing our community engagement, and supporting our evolving e-commerce operations as we expand and launch new digital products. This role offers the perfect blend of customer service, community management, and technical support in a dynamic, growing environment.

Responsibilities:

Provide first-line customer support via email through Gorgias ticketing system Respond to and resolve customer inquiries within established timeframes Engage actively in community groups and forums, answering questions and fostering discussion Coordinate with internal teams to escalate and resolve complex customer issues Manage e-commerce related customer queries and support tickets Monitor and maintain customer satisfaction through written communication channels Support customers with website and product-related questions

Scope:

Potential to increase hours based on business needs No voice/phone call requirements Opportunity for advancement to a team lead role Primary focus on written communication and ticket management

Requirements:

Strong written English communication skills Experience with ticketing systems (Gorgias, Zendesk, or similar) E-commerce platform familiarity (WooCommerce or similar) Tech-savvy with ability to learn new systems quickly Previous customer service experience Strong problem-solving abilities Ability to work independently Experience in community management preferred

Independent Contractor Perks Permanent work from home Immediate hiring

ZR_29583_JOB