Customer Success for Digital Nomad Community (Fully Remote)

“Be the person who guides our members through their greatest adventure with WiFi Tribe—help us build a global community for those who live life boldly.” As our Tribe Support Lead (our term for "customer service"), you’ll be the person our members trust — the one who helps them step into the community, join life-changing trips, navigate challenges, and feel truly at home with WiFi Tribe. You’ll balance customer success, sales, community care, and operational excellence, all while working with a team that cares deeply about the humans behind the emails. If you love helping people, think clearly under pressure, communicate like a pro, and thrive in a fast-moving environment where you own your outcomes — this role may be your perfect fit. Our team is made up of A-players. We’re looking for our next A-PLAYER to join the squad – is that you?

Note from Diego, WiFi Tribe CEO:

• I invited 7 internet strangers to spend a month living and working in my childhood home in Bolivia.
• It was never meant to be a “business”. Just a group of friends traveling the world together.
• It’s been 10 wild years…
• Since that first trip, we’ve brought 3,000 nomads together in 100 cities to colive and cowork around the world, one month at a time.

Our work has sparked thousands of lifelong friendships, countless perspective-shifting conversations, hundreds of startup projects and career shifts, so many new romances, lots of weddings, a few babies, and an unimaginable amount of core memories.

• What we do changes lives.
• Not a little, but a lot and in every way you can think of.
• If this excites you, keep reading to see if this might be the most perfect job ever created for you.
• COMPANY SNAPSHOT & MISSION
• We believe that life wasn’t meant to be lived in just one place. That your best work can be done from anywhere. And, that everything is better when you have great people by your side.

We bring together great people from around the world to help them overcome the loneliness of solo travel, find true community wherever they go, and make their biggest travel dreams a reality, together. WiFi Tribe is the curated global community for remote professionals who seek growth and long-lasting connections.

Our Mission:

• We empower remote professionals and entrepreneurs to live boldly—to travel the world with like-minded friends without losing momentum on their goals or careers.

OUR CULTURE

This is who we are and how we do things at WiFi Tribe:

• MISSION-DRIVEN: The mission is our only agenda. There's no politics here.
• HUSTLERS: We do the work that gets the results. And we do a lot with a little.
• DOERS: We shorten time from idea to implementation.
• AI-SAVVY: We're all AI-savvy and use AI to boost our abilities.
• BOLD: We take risks and stand for what we believe in.
• HONEST: We do the right thing and tell the truth when no one's watching.
• FINISHERS: We finish what we started.
• THE ROLE (YOUR MISSION)
• You ensure that every member of WiFi Tribe feels supported, informed, understood, and excited about their journey with us, while also ensuring spots on our trips always fill up.

You’ll make joining the community feel seamless, guide members toward the right Chapters for them, help them navigate tough moments with empathy and clarity, and build the foundations for experiences they’ll remember for the rest of their lives. At the same time, you’ll bring structure, speed, and thoughtful improvements to our Tribe Support systems — becoming the operational backbone that keeps everything running smoothly behind the scenes. You are the person who makes the lead up to their first (or next) trip feel exciting, human, and personal. You are the bridge between members and the team. You are the protector of the community’s vibe and the champion of our values. If you do your job well, members will feel seen, held, and cared for — and the entire WiFi Tribe experience will be better because of you. WHO YOU ARE You’re the kind of person people naturally turn to — not just because you’re reliable, but because you genuinely care. You think in solutions, not problems. You communicate clearly, write beautifully, and stay calm and grounded when things get chaotic. You’re equal parts strategic thinker and hands-on doer. You love systems, but also love humans. You’re the person who follows through, meets commitments, and makes everything you touch a little better than you found it. You thrive in autonomy, learn fast, and get energy from helping others succeed. You’re resourceful, emotionally intelligent, and unafraid to own the hard conversations with kindness and honesty. Most of all, you believe in the power of community — and you want to play a meaningful part in creating life-changing experiences for people all over the world. RESPONSIBILITIES (WHAT YOU’LL DO) Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team. Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful. Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish. Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community. Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything. Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time. 1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department. AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations. Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook. Culture advocate. Model WiFi Tribe’s values in everything you do. GROWTH & DEVELOPMENT OPPORTUNITIES Startup Exposure: Work closely with the executive team, gaining direct insights into scaling a global community and running a startup company. Increasing Responsibility: Possible opportunities to step into additional roles or tackle special projects aligned with your skill set. Ownership of Projects: Come up with ways to make big improvements and lead initiatives that showcase your abilities. MUST HAVES 2+ years working in customer success or similar field Experience in a sales role Native-level English with impeccable grammar and very strong writing skills Strong organisational skills Attention to detail Tech-savvy and a quick learner and early adopter of new tools and technologies Very comfortable with AI tools (e.g., ChatGPT, Claude) Proactive problem-solver who identifies needs before they arise Strategic doer applying critical thinking to all tasks Autonomous (you'll be super successful with zero management) High integrity Ability to work in a European/African or North/South American timezone (between 12-8pm ± 2 hours Central European Time (CET) so you have enough overlap with Asia and the Americas) HOW TO APPLY / NEXT STEPS Application Submission: Submit your application through this platform (make sure you also submit the Typeform that you will see once you've started your application). Note: we never consider email submissions. Initial Screening: A few assessments and a personality test to understand how you work. Video Questions: A few short video questions to learn more about your background, motivations, and personal interests. Main Interviews: A deeper discussion about your technical skills, personal-task management approach, and fit with our culture. Real-World Task Exercise: A short exercise simulating tasks you’d handle in this role. We aim to wrap up the process within 3-4 weeks. COMPENSATION $25,000 – $50,000 USD per year (based on experience, track record, and whether you'll take on additional responsibilities) A bonus if you hit targets/KPIs and help the company achieve its goals (company wins = you win) PERKS Fully Remote: Work from anywhere in the world—home office or a beachside café. Global Community: Engage with 700+ remote-working entrepreneurs and professionals and build your personal global network. Free Travel Opportunities: Join some of our WiFi Tribe Chapters for free (when last-minute spots are available) and experience travel adventures in some of the world’s most iconic destinations. Professional Development: We invest in our team through sponsored learning resources and conferences. Flexible Work: Balance personal and business tasks in a schedule that suits your style, as long as you're able to get everything done and respond on time. We can't wait to meet you! If you’ve read this far and something in your chest is saying, “This is me” — trust that feeling. WiFi Tribe is built by people who care deeply, take bold action, and leave things better than they found them. If you’re a badass A-player ready to bring your talent, your heart, and your drive to a role that actually changes people’s lives, we’d love to meet you. Apply now — your next great adventure starts here.