フィールドサービスエンジニア - IOMS - 安定同位体比質量分析計

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Us Thermo Fisher Scientific KK, headquartered in Waltham, Massachusetts, USA, employs approximately 125,000 people worldwide. With annual revenue of around $42.9billion and $1.2 billion in R&D expenditures, Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, and Unity Lab Services brands provide basic and applied training in a variety of fields worldwide. The company serves a wide range of customers, from product development, quality control and assurance, and security to medical, pharmaceutical, and biopharmaceutical industries. Crucial Duties and Responsibilities As a Field Engineer, you will perform repairs, routine inspections, installations, customer service item sales promotions, and customer training for analytical instruments and systems we manufacture and sell. On-site installation Routine maintenance visits Provide additional value and corrective support Assisting other members of the team Prepare and submit work reports Provide user training on system maintenance Provide feedback to the global product quality team Update and revise service process documentation Identification and reporting of outstanding issues related to business processes Professional Attraction The most attractive and interesting aspect of our job is that we listen to our customers directly and respond to them! We provide technical support to many customers, including companies, research institutes, and medical institutions, to help them solve their problems. At times, we are not only a support provider but also a "professional who can make proposals" and become a presence that customers can rely on. That is what a Thermo Fisher Field Service Engineer is. Thermo Fisher offers a wide range of products to our customers. We have a job rotation system to support a variety of products, which opens up endless possibilities. Job Description The successful candidate will be involved in a large part of the service provided to customers after the installation of the equipment and will play a role in improving customer satisfaction and equipment upgrades, as well as driving service sales growth. Installation and operation of equipment Solving and repairing issues Inspection and validation work Propose maintenance contracts, paid repairs, and upgrades according to customer needs Required Skills If you have any of the following skills, we will provide on-the-job training for product knowledge: Major in chemistry, electrical, mechanical, etc. Experience as a service engineer for specific products User experience with various analyzers Willingness to share and address customer problems Efficient communication with internal customers and partners English proficiency to read manuals and receive training (TOEIC 500 or higher) Adaptability to handle multiple products Ability to explain concepts to customers in a logical and easy-to-understand manner Post-Employment Training Private lessons provided by professional trainers and mentors E-learning for flexible knowledge acquisition Opportunity to participate in group training with international engineers Daily support from supervisors and knowledge and skills support from mentors Exposure to the latest technologies such as ISO 9001 and global enterprise software Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.