Strategy & Operations Senior Manager

See yourself at Twilio

Join the team as Twilio’s next Strategy & Operations Senior Manager!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are looking for an experienced, high-achieving individual to join the GTM Strategy & Operations organization for the Communications business unit at Twilio. This high-visibility, high-stakes role owns the delivery of strategic GTM cross-functional programs.  Partnering with GTM leaders across the organization, this individual will be responsible for executing programs / strategic assignments that accelerate the success of our GTM strategies.  As the leader of a broad reaching, high-profile program, you will align with executives on goals and objectives, and drive these programs through impeccable execution. 

This position requires exceptional communication skills and a high aptitude for leading through change. Organizational influence skills and the ability to think strategically and lead cross-disciplinary teams is a must. The right candidate will have a proven track record of exercising influence and driving execution among senior executives.

Twilio is looking for an innovative thinker who lives the Twilio Magic and is able to combine strategic, analytical, big-picture thinking with the ability to drive detailed, operational excellence. This person is a problem solver and tackles challenges with gusto. They are action-oriented, curious and not afraid to challenge the status quo in order to arrive at the best possible solution. This individual must have relevant experience in leading strategic initiatives in high-execution and high-scale environments. 

Responsibilities

In this role, you’ll:

• Develop strategy and drive execution for strategic GTM initiatives by partnering with senior leaders across the business (Revenue Operations, Regional Sales Leaders, Chief Revenue Officer, Marketing, Operations, etc.) 
• Leverage data to drive business decisions for the global GTM organization by reviewing pipeline trends, new business opportunities, cross-sell motions
• Own the executive communication to influence and gain alignment on key decisions for the business
• Provide independent views and opinions in order to hold stakeholders accountable to the big-picture objective / end game
• Understand the strategic needs to the business and prioritize projects, define metrics for success, and ensure successful execution 
• Experiment often and maintain flexibility to achieve the desired outcome: define success criteria and diligently track performance
• Work with different Revenue Operations systems such as Salesforce to make recommendations for the business

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of work experience in strategy, operations, finance, and/or consulting experience
• Entrepreneurial mindset with a track record of operating at an executive level, helping to grow a mission-critical SaaS / Cloud Services business model
• Demonstrable skills in strategic planning and execution of highly cross-functional, high-stakes programs & assignments. Must have strong problem-solving skills and the ability to define solutions
• Excellent interpersonal skills. Strong executive presence and ability to influence and work cross-functionally
• Experience working in high-execution, performance-focused environments
• Exceptional ability to problem-solve individually or in a group setting and understand key financial drivers of the business.
• Interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making
• Excellent written and oral communication skills; proven experience articulating business operations and strategy related concepts to all audiences, including C-level executives
• Ability to shift priorities quickly, while maintaining a high degree of organization and control. Proven ability to thrive in a demanding, fast-paced environment
• Perpetually curious and a builder at heart

Desired:

• Experience in CPaaS, UCaaS or similar industries is highly desirable 

Location

• This role will be remote, within the United States, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes: 

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $149,440.00 - $186,800.00.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $158,240.00 - $197,800.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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