Senior HEC Network Operations 3rd level support - Remote - Contract - India and Mexico timezone

Our Client a Global tech firm is seeking 8 Senior HEC Network Operations 3rd Level Support to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment.

The resources will support India and Mexico, Standard working hours are 08:00 – 17:00 local time of the work location of the respective.

A-Shift (A) - S1

0600 - 1500 IST

B-Shift (B) - S2

1300 - 2200 IST

**C-Shift (C) - S3

2130 - 0630 IST**

Mexico

G-Shift (G)

08:00 – 17:00 MX TIME

Responsibilities;

• Ensure stability, performance, and security of the HEC network
• Perform and lead tasks associated with Service Request and Incident Management Processes.
• Perform and lead lifecycle management / change management activities
• Perform and lead root cause analysis (RCA) and Problem management activities.
• Guide other support staff in performing their tasks
• Work with senior engineers from other domains (e.g. compute, storage, applications)
• Ensure high level of quality of documentation.
• Contribute to service, architecture and/or design reviews and optimization activities
• Represent Network team towards external customers and/or internal LoBs and/or vendors

Experience

• Minimum 6-8 years relevant experience in a senior network engineer role, at least 3 years in data centre environments

Technical Skills

• Ability to solve complex infrastructure issues, together with senior engineers of other technical domains
• Ability to lead a team of other engineers
• Ability to ensure high quality of submitted change requests and associated implementations of complex changes
• Implementation including associated risk assessments and mitigation strategies.
• Working on monitoring/orchestrator tools
• Knowledge of security aspects on systems

Other Skills

• Profound ITIL knowledge, ability to guide/coach others
• Working via a standard ITSM tools
• Technology Certification(s) CCNP/CCDE preferred.
• ITIL certification/s
• experience in a customer facing engineering role