Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?
Provide remote and on-site customer training and applications support, as well as facilitate instrument sales by conducting technical seminars, product demonstrations or contacting prospective customers. In addition, you will manage customer sites with the goal of maximizing the use of Standard BioTools’ proteomics platforms, CyTOF XT and its imaging version Hyperion XTi, in the field. You will also work with the service team to support with our installed bases in Japan. If you enjoy bringing new technologies to market, embrace challenge, expanding network with Key Opinion Leaders and work well in a flexible, hands-on and multidisciplinary environment, then this position may be for you.
ESSENTIAL DUTIES:
- Lead a team of 3 Field Applications Scientists within Japan, providing guidance, and coaching as required.
- Conduct on-site and in-house customer training courses for our end users at the Standard BioTools’, and CRO customers’ lab, to proliferate our customer base.
- Advise senior researchers on their research approach for maximum scientific impact.
- Provide phone, email, and in-person customer applications support, including troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis.
- Assist in the creation and review of technical materials (manuals, application notes, presentations).
- Provide technical sales support by conducting applications-based seminars and product demonstrations.
- Manage proof-of-principle experiments for potential customers evaluating or writing grant applications for purchase of the CyTOF.
- Conduct new product evaluation/testing with R&D and beta test sites.
- Provide constructive personal and customer feedback to R&D team.
- Create and maintain information points in the company enterprise database.
- Communicate project status, issues to management, users and staff.
- Interact with customers and distributors to resolve issues, sponsor projects, provide technical support, and build relationships.
- Communicate with cross functional work teams such as field services, customer support/services, product management, manufacturing and marketing/sales.
- Handle field support calls and issues arising from customer sites, and if required, triage with field service engineers in a timely manner.
- Ensure that all customer calls/cases are properly received, logged, and tracked until resolution.
- Work with a continuous improvement (Kaizen) mindset, through collecting data and evidence on site (Gemba), establishing hypotheses and verifying root causes, as well as offering corrective actions.
EDUCATION AND EXPERIENCE:
- PhD. in life sciences is required, with a strong proteomics and immunology background preferred.
- Experience advising PhD candidates on thesis development; as well as experience with publishing articles in recognised Scientific Journals.
- Minimum 5 years’ experience in a commercial setting.
- Minimum 5 years of hands-on experience in biochemistry, molecular biology, or cell biology lab is required.
- Skilled in troubleshooting software, instrumentation, applications, and analysis of flow cytometry and/or mass spectrometry platforms.
- Bioinformatics and data management skills are highly desirable.
- Proficient in Word, Excel, Powerpoint.
- Excellent organizational skills and technical writing ability.
- Strong communication skills and experience delivering scientific presentations.
- Commitment to customer service including MD/Ph.D, and KOLs in Academia.
- Independent thinker with excellent problem solving and interpersonal skills.
- Collaborative attitude within and outside own discipline.
- Excellent English, both written and spoken, is required.
- Approximately 60% travel within Japan, with some international travel.
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