Product Operations Manager

See yourself at Twilio

Join the team as our next Product Operations Manager on the IT product management team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a highly skilled and motivated Operations Manager to join the IT Product Management team. You will own refining, supporting, and measuring Project Intake value-realization for the IT Product organization. In collaboration with IT product resources you will be developing and improving a team-centric framework to support cross-functional business and engineering teams. You will be able to automate and innovate on legacy systems. You will support creating workable technical solutions for unique problems. In this fast-paced environment, you should be comfortable working in ambiguous situations with minimal supervision while contributing to a partner engagement model that demonstrates technical competence and business acumen. As a leader, you will develop an “estimated vs actual” capacity model for all IT Product engagements. You will need to be analytical and data driven from design to release by evaluating execution and solution success. You will work with cross-disciplinary teams solving complex problems for internal and external partners.

Responsibilities

In this role, you’ll:

• Own measuring Flow input/output for all relevant IT Discovery Intake.
• Own making recommendations for improvements of Flow and Increased Capacity through the IT organization.
• Coach teams on adopting normalized best practices for work estimation and reporting.
• Support and serve globally distributed teams as they improve speed, agility, and quality.
• Develop a continuous improvement backlog for the internal IT Product team.
• Routinely follow up on key solutions to level up customer satisfaction and assess final delivery.
• Create reports and presentations that can effectively communicate solution pipeline and opportunities at all levels of the organization.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years of experience in product or program management, scaled agile, business development and technology
• Experience with end to end product delivery
• Experience overseeing execution strategy and tactical improvements
• Experience with feature delivery and value driven decision making
• Experience contributing to engineering discussions around technology decisions and strategy related to a product pipeline
• Superior communication skills verbally and in writing are a must-have, inclusive being comfortable presenting to new and existing stakeholders.

Desired:

• Technically savvy and experience with the cloud, APIs, communications, AI, enterprise software, devices, and mobility is a plus.

Location:

• This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, Seattle, WA, New York, NY or the surrounding areas.

Travel:

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado

The estimated pay ranges for this role are as follows:

• Based in Colorado: $123,520.00-$154,400.00 
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.