Payroll Incident/Risk Specialist

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Incident/Risk Specialist, joining our Payroll team, working collaboratively with cross-functional teams to deliver outstanding payroll services to our employees and customers.

What you bring

• Strong sense of ownership, problem-solving and continuous improvement mindset.
• You are a super-connector, bringing together a taskforce to resolve incidents or potential incidents.
• Experience within a Payroll environment
• You should have excellent project management, organizational skills and relationship building skills.
• Outstanding communication skills: written and spoken
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Identify and raise potential incidents, risks and anticipated points of resistance.
• Own payroll incidents end to end, ensuring a resolution and develop specific plans to mitigate or address the concerns with the relevant stakeholders.
• Investigate cases that are more complex with complete ownership and creativity
• Build relationships with other stakeholders highlighting the importance of incident impact
• Consider ways to improve process including automation
• Proactively flag and seek long-term solutions for outstanding issues and process blockers.
• Own a database of RCAs and recommendations to reduce recurring incidents.
• Work on the change management logs, be up to date and support the changes logged to ensure a positive customer-facing experience.
• Provide period reporting to team members, department Leaders and the wider business on recent trends in Payroll incidents.

Practicals

• You'll report to: Manager, Global Payroll Risk & Compliance
• Team: Payroll
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $33,000 USD to $74,000 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Challenge review
4. Prior employment verification check 
5. Offer