As a Call Centre Agent, you will be responsible for providing exceptional customer service and personalized support to our esteemed customers. Your primary objective will be to ensure their satisfaction and maintain a high level of professionalism while handling their inquiries and concerns. You will serve as a vital point of contact between the company and our valued customers, delivering a seamless and delightful experience.
Responsibilities:
- Provide efficient support for customers through outgoing phone calls.
- Ensure customers’ satisfaction and develop expectations.
- Accurately place and process orders per Customer Service Representative guidelines.
- Recognize and act on the opportunity to upsell additional products and services to customers.
- Follow-up on outbound calls, assigned cases, and quotes in a timely manner.
- Monitor and implement anti-fraud measures to protect both the company and its customers.
- Assist customers with game-related inquiries, helping them understand the rules, strategies, and
- features of various online casino games.
- Provide recommendations and suggestions based on customers’ preferences and interests to enhance their gaming experience.
- Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers.
- Collaborate with team members to share knowledge, address challenges, and contribute to a positive work environment.
Key Skills, Experience and Qualifications:
- Must be fluent in speaking and writing in English & Norwegian.
- Customer service or Sales experience is preferred.
- Excellent communication and interpersonal skills to deal with customers and offer a good quality solution professionally
- Enthusiastic character with the ability to convince customers and responding their inquiries.
- Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology
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Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth
Our offer:
- Competitive salary synonymous with skills and experience
- Performance and bonus structure dependent on achievement of set targets and personal performance
- Career development opportunities
- 22 annual paid leave days (excluding bank holidays)
- Full Remote
- Free inpatient GP consultations and discounted treatments with a private health institution (only for London based employees)