Our regional team is on a lookout for a Norwegian speaking Customer Support Agent. As the Agent you will be the first point of contact to our customers and work as a bridge between the customers and our internal team.
Your main task will be dealing with queries and questions from customers. Subjects will include areas such as finance, security among others and you will be required to work intimately with other departments. You will play a key role in expectations meeting and increasing customer satisfaction.
The customer service role is a perfect place to begin your career in a dynamic industry as you will learn many different aspects of the business, giving you a good opportunity to find your path for the future.
Main responsibilities:
- Handle queries from customers via e-mail and live chat,
- Manage the queries until completion through task management processes and communication with senior staff and other departments,
- Teamwork skills - Transferring accurate information to customers with quality service and customer satisfaction,
- Identifying innovative practices and sharing ideas to improve the product and processes,
- Communicate between technical teams, third-party service providers, payment- and security teams and more to ensure all queries are handled properly,
- Confident and ambitious on KPIs.
Requirements:
- Enthusiasm for and experience with improving customer satisfaction,
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Must be fluent verbal and written communication skills in Norwegian and English,
- Proven experience of delivering customer excellence,
- Analytical thinker who is comfortable with communication, sensitive with time management and high motivation,
- Able to build and maintain strong, long-lasting customer relations.
Our Offer:
- Competitive salary synonymous with skills and experience
- Performance and bonus structure dependent on achievement of set targets and personal performance
- Career development opportunities