Manager, Legal Operations

See yourself at Twilio

Join the team as our next Manager, Legal Operations.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a key member of the Legal Operations team, you will be essential to delivering operational excellence and exceptional customer service to Twilio’s Legal Team, and our business partners. We are seeking someone with a wide range of skills that is financially minded to help manage our eBilling platform, act as an interface to the Legal team for onboarding  vendors, new matter creation, and budgets. You will be responsible for all purchase order creation and tracking for the Legal team. You will also be an interface to finance, accounting and law firm vendors. While this role initially requires a billing and vendor management subject matter expert, we prefer a candidate willing to step into new opportunities as the role evolves.  

Responsibilities

In this role, you’ll:

• Manage the vendor payment process using our e-billing software, Onit.
• Partner with the Accounting team to manage the monthly accrual process.
• Own Twilio’s billing guidelines and make recommendations for improvements. 
• Negotiate law firm engagement letters to adhere to our billing guidelines.
• Manage outside counsel and vendor relationships.  
• Partner with IT to enhance systems and tools, including our billing platform.
• Provide training to new employees and vendors on our systems and processes.
• Raise purchase requisitions and track purchase orders.
• Track and renew software licenses, memberships and bar dues. 
• Create meaningful metrics and dashboards to show insights, opportunities and progress. 
• Work closely with the legal team to learn how they work and make recommendations for process and systems improvements.  
• Prepare and publish process documentation as well as provide training to the legal team on new systems and processes.
• Support with process and systems enhancement projects and implementations.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's degree in finance,  business administration, economics or 5+ years of equivalent experience. 
• 2+ years experience related to legal billing (in-house or law firm). 
• Knowledge of e-billing systems and ERPs, preferably Onit and Oracle.  
• Advanced user of Google Sheets or Excel; comfortable using v-lookup, if, and pivot table functions. 
• Superior customer service skills and a sense of ownership; will go the extra mile to drive initiatives to closure and surprise and delight. 
• Continuous learner; curious to learn how others do their jobs and explore new ways to do things. 

Desired:

• Experience with productivity software (such as Slack, Google suite, and Airtable) and legal technology systems (such as Agiloft and Onit).
• Law firm or in-house paralegal experience. 
• Experience working at a high growth technology company.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $112,000 - $140,000
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,000 - $148,000
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.  

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.