Voltage Park is building a machine learning cloud infrastructure business from the ground up. As part of this effort, we’re looking for a Linux Support Engineer to join our small team, who will resolve technical issues for our customers. This role is ideal for an experienced support professional who is looking to develop professionally in Technical Support, Systems Reliability Engineering, or even Solutions Engineering.
What You’ll Do:
- Solve escalated technical issues with customers via email and the occasional phone or video calls,
- Collaborate closely with Success, Product, Engineering and other teams to resolve issues for our customers,
- Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues,
- Identify and implement improvements to the Voltage Park customer experience,
- Juggle multiple responsibilities across different support functions,
- Manage high-impact cross-functional projects,
- Be on-call for urgent system incidents
Requirements:
- 4+ years in a Support Engineering or customer success role at a technical organization,
- Scripting experience using Bash, Python, or Go,
- Based in Singapore,
- Excellent English verbal and written communication skills,
- Demonstrated ability to write clearly and effectively,
- Attention to detail – you sweat the small stuff,
- Ability to empathize with customers,
- Experience architecting, building, and delivering complex technical or non-technical systems from 0 to 1
What We’d Love to See:
- Experience in one or more of the following:
- Experience setting up and administering SLURM/Kubernetes,
- Command line level sys administration experience,
- Data center support experience,
- Project management experience,
- Startup experience