L1 & L2 User Support (Remote & On-site)

Description:

Responsibilities : End-user support – remote and on-desk

Experience

Must have some experience with on-site support, desktop management (maintaining master images), Active Directory and Group Policy management.

Skills & knowledge



• Microsoft (Win10, O365, IIS, SharePoint, SQL, ...)

• Active directory, Group policy

• Printing solutions

• Basics LAN/WAN

• Basics Oracle, ODBC knowledge

• Basics Powershell-scripting

• Asset management

• Lenovo & HP hardware (desktops, laptops & workstations)

• ITIL knowledge