"Job Title: Technical Writer (China)
Function/Department: ITS Global Tech Publications Department
Location: Shenzhen, China
Report to: Sun, Kai Fhili
POSITION SUMMARY:
Responsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Able to work with and facilitate positive relationships with Global Business Units (GBUs), all Lines of Business (LOB), other departments and OEM customers with specific needs. With minimal supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.
RESPONSIBILITIES:
Performs the following functions with minimal supervision:
• Researches, writes and edits various product documentation for advanced technology products in English language.
• Gathers technical information proactively. Researches available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created.
• Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles.
• Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines.
• Able to manage multiple complex project schedules across multiple product lines and businesses.
• Other duties as assigned.
QUALIFICATIONS
• Minimum of 8 years of related experience with a bachelor’s degree in engineering (BSC- any stream/BCA or equivalent degree). Additional degrees/certifications in professional writing, technical writing, digital writing/communications, journalism or English are preferred. At least 10 or more years of equivalent experience in a relevant field may be considered in lieu of a bachelor’s degree.
• Fluent in and able to communicate, understand and explain complex concepts in English.
• Experience with writing for localization and working with international teams.
• Experience with CSS, XML and XHTML.
• Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).
• Strong interpersonal, communication and editing skills with high attention to detail.
• Self-motivated with the desire to be a team-player and support team goals and mission.
• Ability to multi-task in a fast-paced, international team environment with multiple deadlines, limited resources and constant change.
• Ability to support multiple time zones when needed.
TIME TRAVEL REQUIRED
• (10%)"
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