Institutional Support Analyst

Role- Institutional Support Analyst

Location: Remote, China 

Job type: Fixed Term, 2 years Contract Full Time

Why QS? 

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other – and as a company, our values underpin these. 

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal. 

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business. 

As an Institutional Support Analyst, this is what you’ll be doing: 

The role:

QS is seeking motivated individuals to join our Institutional Performance team in the position of Institutional Support Analyst. This role is part of a professional, supportive, and global team across locations in London, Mumbai, Kuala Lumpur, Singapore, and Bucharest – providing excellent exposure to an international work environment. Our clients are universities around the world and our services are designed to empower them to better achieve their objectives and impact, to the betterment of their students and stakeholders, and wider society. This pivotal role will serve as a guide, providing focused support to the institutions we work with to ensure they derive maximum value, and delight, from our services.

The role will focus on working in partnership and frequent contact with members of our broader community inside universities to build and secure supportive a supportive partnership between them and QS. From guiding them through their data submissions for rankings and evaluations to activating and empowering their access to our analytics platform; from validating submitted data and supporting evidence to issuing outcomes and advising on their best use – both tasks and scope will provide variety.

Role responsibilities

• Institutional Support: Provide world class customer experience to our institutional clients and participants solving their queries, helping them in onboarding process and at key later checkpoints. Support client engagement, and ultimately delight, through our conferences and publications, supplementary webinars, and email and phone support when required.
• Product Delivery: Work as the main point of contact for the clients on different QS products such as QS Stars, Analytics ensuring timely delivery and world class quality.
• Data Acquisition and Validation: Gathering correct information from universities and detailed validation of data to evaluate universities. Effectively liaison with these clients to help clarify certain things about the data.
• Client Relations: Build long lasting client relationships in the higher education space and be the main point of contact for a set of institutions gathering data and other key requirements on a regular basis.
• Customer Research: Ability to scan the web or other applicable sources for useful information and contribute to high quality and insightful research outputs. Drawing together customer/user research from key product areas and pass on the relevant feedback to the product teams.

Key skills and experience

• Graduate degree with extensive experience working in a professional environment. A background in market research, higher education, or a related field is beneficial but not required
• Excellent self-organisation and time management skills, with a strong focus and commitment to achieving results and deadlines
• Strong decision-making skills and attention to detail
• Excellent written and verbal communication skills in (international) English. Fluency in Chinese/ Mandarin is mandatory.
• Strong inter-personal skills and the ability to work with cross-functional teams and multiple stakeholders.
• Capability to analyse quantitative and qualitative data and synthesise clear narratives and conclusions.
• Experience working with data in Microsoft Excel and other office software. Experience of or exposure to other BI tools would be an asset.
• A passion for, or deep interest in, higher education and the role of universities in building a better world. An international perspective gained through work or study and interest in the international higher education sector, would be valuable.

So, who are we and what do we do? 

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 800 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

We take investing in our people very seriously. 

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now! 

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.  

Equal opportunities  

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.