Alphanumeric is hiring an English-speaking Customer Service Helpdesk (Remot Full-Time) to work from home in the Philippines providing level-one technical support in English to clinical clienteles via inbound calls, emails and tickets.
We can only hire candidates already based in The Philippines. If you are not a citizen you need to have a Temporary Residence Visa (valid for 1 year at least) or a Permanent Residence Visa. Visas sponsored by another company are not valid.
If you do not meet these requirements please do not apply.
Please apply with your resume in English.
- Fully remote and permanent position, from wherever you want in the Philippines.
- Salary of Php 33,500.00 monthly.
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Benefits: Private health insurance + monthly internet allowance
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Contract: Permanent (fully remote always)
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Working Hours: Monday to Friday 40 hours/week
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Training Shift: Monday to Friday 9pm - 6am (Philippines time) around 4 weeks (paid).
- Night differential of an additional 10% of the hourly rate.
- Continuous coaching, training, and development.
- Start date: Early July
You must have the following:
- Fluent in English in both written and spoken communication.
- At least 2 years of related experience.
- With BPO call center experience.
- Stable Internet connection. (30 MBPS Minimum).
- Experience using Microsoft Applications, preferably savvy in Excel.
- Must be comfortable working in working hours and training hours mentioned above.
Position Summary:
- Provide Service Desk support to external customers and users
- Receive, document, and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure.
Essential Functions and Responsibilities:
- Provide service desk support to contracted clients.
- Use defined procedures for responding to customer calls.
- Collect information from the caller and document data elements in the designated tool.
- Maintained records of all calls from customers using an established Service Management tool.
- Provide detailed documentation of all steps involved in resolving customer issues.
- Escalate issues to the appropriate department and personnel.
- Investigate, examine, troubleshoot, and solve hardware and software issues quickly.
- Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers.