DescriptionKLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an eDiscovery Analyst (Night Shift).
The position manages incoming eDiscovery processing requests for data as it relates to pending/potential litigation, investigations, and various other types of matters. The ideal candidate will ensure that projects are adequately handled, tracked, and responded to in an efficient and accurate manner. This position requires a wide array of technical competencies as it relates from basic computer use through minimal scripting.
Second Shift: Saturday – Wednesday 1 PM - 10 PM local time
Remote, work from home opportunity.
Responsibilities
- Process data requests. Consistently update and track request tasks using proprietary and COTS software
- Coordinate efforts between various internal business units to complete data processing requirements
- Ensure that processing requirements are met as determined by both the customer, project manager(s), and operations management
- Assist in developing, documenting, and refining necessary procedures to accomplish discovery process requirements
- Miscellaneous activities and responsibilities as assigned by manager
- Ability to prioritize multiple projects with similar deadlines
- Ability to communicate clearly and effectively with direct management, team, internal and external clients
- Conversion of images and data to client specified formats
- Business problem-solving skills and judgment necessary to analyze, troubleshoot, and problem-solve issues and provide proposed solutions
- QC/QA of finished work product
- Upload finished work product to client facing databases
Qualifications
- High School Diploma/GED equivalent (some college preferred, but not required)
- Required to speak English
- Proficient in the use of Text Editor Applications, MS Excel and like Office productivity applications
- Working knowledge of Windows operating system
- Must be experienced with designing and maintaining spreadsheets
- Must be self-motivated, yet willing to work in a team environment
- Creative problem-solving capabilities
- Excellent written and oral communication skills
- A keen level of attention to detail
- Proven ability to work under pressure and meet strict deadlines
- Demonstrated ability to provide customer service and support to internal and external contacts
- Available for weekend rotations (every 3 weeks) and overtime, as needed
- All employees are required to satisfactorily complete a background check
Preferred Qualifications
- Litigation Support Application Experience (Digital Reef, Nuix, LAW, Concordance, Summation, Relativity, Clearwell, IPRO, etc.)
- General understanding of (Robo/Rich) copy tools, batch (or PowerShell) scripting, and Active Directory
- Some experience with scripting or database languages (SQL, VB, Access)
- Experience trouble shooting applications and communicating results to support teams
- Experience in the litigation support industry vendor/law firm
What We Offer
At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is €20,000 to €30,000.
- This position is 100% remote, and we offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
- Paid holidays
- Competitive salary and benefits package
- Benefits which include life, disability, and health insurance for both you and your immediate family
- Refer a friend, earn a bonus!
- Career progression and training opportunities
Our Cultural Values
Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:
- Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
- Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.
KLDiscovery is an Equal Opportunity Employer.
#LI-KK1
#LI-DNI