Director, Product Design

Are you looking to apply your design leadership to build world-class experiences and help millions of small business owners succeed?

Then Jobber might be the place for you! We’re looking for a Director, Product Design to be part of our Product Leadership Team.

Location: Preference for locations with other members of Product Leadership (Edmonton, Toronto, Vancouver, Boston), but open to remote for the right candidate (US & Canada). 

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way their services are delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional consumer experience. Running a small business today isnʼt like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. Thatʼs why Jobber is putting power and flexibility in the hands of home service pros to build and grow their businesses how, where, and when they want! 

Our culture of transparency, collaboration, and innovation has been recognized by Great Place to Work, Canadaʼs Most Admired Corporate Cultures, and more. Our employees likewise love the Jobber culture with 93% of employees recommending Jobber.  Jobber has also been named on the Globe and Mailʼs Top Growing Companies list, and Deloitte Canadaʼs Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists for several years running. 

The role:

Reporting to the VP, Product Design, you will transform the product experience for our SMB customers by leading our design discipline over the “Win Work” group. This is our most expansive group, encompassing every aspect of helping our customers get found, win jobs, and deliver best-in-class communications. You will oversee the experience of our core CRM, marketing suites, quoting and estimating, and our AI receptionist. You will ensure they provide impactful, high-quality, user-centric experiences tailored to the unique needs of home service businesses. This highly collaborative role requires close coordination with stakeholders across Jobber, as you pioneer intuitive solutions that simplify complex processes and significantly enhance our users' daily operations. 

In this role, you will

• Contribute to the Leadership Team by shaping, communicating, and driving our long-term user experience strategy.
• Collaborate with other product leaders to communicate clear ideas and vision to Jobber’s Executive team.
• Partner with leaders in Product Management and Engineering within the Win Work product groups and communicate a product vision that gets everyone at Jobber excited.
• Showcase the value of design at Jobber by measuring and celebrating great user experiences and team achievements.
• Build, develop, and inspire a high-performing Design team, enabling them to deliver their best work.
• Balance coaching, feedback, and mentorship of designers, researchers and managers to support their skill growth and career progression.
• Instill a customer-centric and data-driven culture to maximize customer impact and business results for Jobber.
• Ensure the design team works seamlessly with product management and engineering, balancing short and long-term priorities and advocating for UX excellence.
• Stay current on market and industry trends, competitive products, customer needs, and design best practices. 
• Strengthen Jobbers reputation to attract and retain top Design talent. Support and encourage speaking opportunities for all members of the Design team. Cultivate a strong talent pipeline by attending networking and industry events, nurturing external referrals and identifying/developing Jobber employees.

To be successful, you should have:

• Proven expertise in senior Design and UX-focused leadership roles, where you've demonstrated a skill in working closely with both the executive level and IC level in growing SAAS organizations.
• Examples of how you’ve led the charge in taking your product, team members, or company to the next level. 
• Great communication and storytelling skills to craft a compelling product narrative that gets customers, the team, and all of Jobber excited.
• Proven success working with either SMB or Consumer SaaS products, serving the needs of many different user personas.
• A deep understanding of analytics and how to combine quantitative and qualitative data to inform design decisions.
• Strong collaboration with the marketing design team to ensure a cohesive user experience and brand alignment.
• A deep network within the Design community and network spanning all career stages 
• A strong interest in AI, and examples of how your team (or you personally) are building for the future.
• Passion for empowering small businesses and the drive to create a market-leading product used by millions