Summary:
As a Customer/Product Support Specialist in a company within our network, you will be responsible for providing expert advice and guidance to ensure the security of our client's information and systems. The Information Security Consultant will play a crucial role in ensuring the confidentiality, integrity, and availability of sensitive information.
Key Responsibilities
Act as the first point of contact for technical support for YunaPRO customers.
Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams.
Collaborate closely with the development, marketing, and support teams by actively relaying information that can improve our product offerings and services.
Qualifications
- Previous experience in a technical customer support role (or similar).
Facebook user a must.
Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key.
Experience working or interacting with various web apps with the ability to effectively ask the right questions to discover issues.
The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers.
Ability to investigate technical issues and escalate them to the development team when needed.
Ability to handle frustrated customers and turn them into fans.