Customer Collections Associate

What this job can offer you

What you bring

• Prior experience in customer service, accounting, or collections is preferred but not required.
• Customer-centric
• Basic understanding of billing processes and account management principles.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to analyze data effectively.
• Willingness to learn from experienced peers and embrace feedback for continuous improvement.
• Ability to work collaboratively as part of a team and seek guidance when handling non-routine situations.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Be assigned specific tasks by the Manager or Senior Specialist, such as monitoring and following up on specific overdue accounts or specific type of invoices.
• Collaborate with the Customer Collections Specialist to identify accounts requiring additional attention or alternative collection strategies if part of your specific assignment.
• Initially, focus on handling tech touch accounts with lower accounts receivable (AR) value to gain hands-on experience and develop your collections skills.
• Receive assistance and support from peers and your manager during customer calls or challenging situations.
• Communicate your needs, report any issues or obstacles encountered during the collections process to ensure quick resolution and effective collections efforts.
• Update account status records (reports) and maintain accurate documentation of collection activities.
• Work closely with other teams, such as Sales and Customer Experience (CX), to gather relevant information and support the collections efforts.
• Learn and adhere to company policies and procedures related to collections and customer interactions.
• Be a team player and demonstrate flexibility by being ready to jump on different assignments based on the evolving needs of the business and the collections team. This may include assisting with special projects, supporting colleagues during peak periods, or taking on additional responsibilities as assigned.

Practicals

• You'll report to: Manager, Customer Collections
• Team: Collections
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $13,300 USD to $24,650 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with Manager Customer Care
3. Interview with Senior Manager 
4. Exercise 
5. Interview with team member
6. Prior employment verification check  

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