Chargeback Analyst

Our client Patrianna, are driven by their passion to deliver world-class gaming experiences to millions of players across the globe. As a dynamic and international team, they embrace a collaborative, remote-working culture, focused on innovation and excellence in everything they do.

We are seeking a detail-oriented and proactive Chargeback Analyst to join their growing team. In this role, you will play a key part in protecting the business and players by managing chargeback disputes, investigating fraud, and ensuring seamless transaction processes. If you're looking to contribute to a fast-paced, forward-thinking company that is dedicated to being a leader in the gaming industry, we’d love to hear from you!

Areas of Responsibility

• Review, investigate, and resolve chargeback disputes accurately and promptly while adhering to rules and regulations.
• Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions.
• Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc.
• Make decisions based on the results of the fraud investigation and place the appropriate sanction or restriction.
• Prepare necessary documentation to defend chargeback disputes.
• Answer concerns from other departments regarding chargeback concerns.
• Review transaction reports for suspicious activity. Perform patterning as needed.
• Analyze account history and trends and take appropriate actions on accounts.
• Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status updates.
• Monthly reconciliations between chargeback won, updates and bank accounts.
• Contribute best practice recommendations for chargeback reduction and process improvement.
• Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud.

What we are looking for...

• Minimum of 2+ years of experience in chargeback or dispute processing.
• Bachelor’s degree in any discipline, or at least 2 years of college education.
• In-depth knowledge of Visa/MasterCard rules and procedures.
• Experience with USA/European gaming accounts is preferred.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Proficient in written and spoken English in a professional business environment.
• Proven ability to solve problems quickly and efficiently.
• Capable of multitasking, prioritizing, and managing time effectively without requiring close supervision.
• Strong interpersonal, communication, and presentation skills.
• Able to perform well under pressure.
• Proactive mindset, with the ability to suggest improvements to processes and systems.

Important Requirements

• Willingness to work outside on a shifting schedule/weekend/holidays
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:

• PC – Intel i5 4th Gen (or higher) – self-provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise-canceling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
• Backup Internet provider

Benefits

• Competitive salary
• Flexibility and remote work
• Training and development
• International collaboration with our teams based around the world
• Fast growing business where the sky's the limit for your career