Business Operations Specialist - Operational Excellence

See yourself at Twilio

Join the team as Twilio’s next  Business Operations Specialist - Operational Excellence.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to drive process improvements for the IT Business Operations organization. This role involves a continuous quest for optimizing existing workflows and identifying areas for enhancements to ensure operational efficiency. The candidate will work closely with cross-functional teams to analyze current processes, implement innovative solutions,  and monitor outcomes to foster a culture of continuous improvement.  Through meticulous attention to detail and a proactive approach, the specialist will play a pivotal role in elevating operations to new heights of excellence.  

Responsibilities

In this role, you’ll:

• Contribute to department continuous improvement initiatives and short/long term projects.
• ServiceNow, Airtable & Jira ticket Management.
• Vendor management, performance, strategy, continuous improvement and commodity management.

• Assist in monitoring performance against operations goals - assist with the development of reporting and auditing processes used to analyze operational effectiveness for assigned commodities. 
• Perform data analysis to assist in driving strategic initiatives, cost reduction and efficiency gains.
• Monitor and track assigned KPI’s - develop containment and corrective action as required.
• Collaborate with stakeholders and Twilio leadership to identify opportunities and develop solutions identified through risk mitigation, automation and continuous improvement suggestions.
• Process new and recurring purchases per the established intake workflows.
• Drive IT/CDO purchase request/order management for assigned categories and policy and/or standard compliance.
• Recommend new workflows and improve upon existing workflows - includes the development of standardized documentation to be created in collaboration with Business Operations Management.
• Invoice and commodity spend management + associated reporting.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's or Associate’s degree in business administration, management or related field.
• 3+ years previous experience in IT, business, finance or supply chain related fields.
• Experience with forecasting models, interpreting financial data, budget allocation and KPI tracking.

• Previous purchase requisition/order, invoice reconciliation and vendor management experience.
• Familiarity with statistical models, forecasting, process creation and/or technical writing.

Desired:

• Excellent written and verbal communication skills.
• Ability to influence and build effective working relationships with all levels of the organization.
• Expert level organizational skills - keen eye for detail.
• Strong problem solving capability.
• ServiceNow, JIRA and/or Oracle experience.
• Agile, Lean Six Sigma experience or  related professional certifications. 

Location

This role will be based in Bogota, Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in Colombia: 202,800,000- 253,500,000
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.