Account Manager Chains

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

The Account Manager Chains is responsible for developing and establishing strong relationships with hotel chains in scope ensuring they have a clear understanding of HBX value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via a consultative approach with partners is a crucial aspect of an Account chains Manager´s role in their portfolio management.

Responsibilities:

• Lead the contracting process with our clients in a B2B and B2C environment, focused on signing the most competitive rates for Hotelbeds.
• Negotiate contract renewal conditions such as: rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.
• Monitor the Performance of each hotel working closely with the Yield Manager to ensure competitiveness and availability is not an issue.
• Act as the face-to-face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them.
• Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.
• Ensure the supplier has a clear understating of Hotelbeds value proposition and marketing tools to optimize the income of each hotel.

Experience

• Previous experience in commercial roles with direct contact with clients
• Previous experience in contracting and negotiation with customers
• Excellent in English spoken and written
• Account planning
• Account Growth Plans

Key Challenges

• Technology & Data evolving fast are impacting the travel industry – adapt to change
• Clients & hotel partners also evolving and adapting their business models – agile and fast-learning
• Our competitors are stronger than ever – operate in competitive environments  New disruptive models and new business opportunities are emerging – identify opportunities

Qualifications

• Bachelor's or master’s degree in business administration, Tourism Management or similar
• Proficient level of English and any additional language would be advantageous

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.