VP Customer Growth

At Rydoo, we make expense management simple, so people can focus on the important work, not their receipts. Over 1 million users trust us to submit, approve, and control expenses, faster and smarter. We’re a global team of over 150+ people building tools that make life easier for finance teams everywhere. If you have big ideas and want to build something that actually helps people, you’ll fit right in! RYDOO IN A SNAPSHOT Ambitious international team (150+ Rydoo’ers and growing) 33 nationalities speaking over 15 languages 6 offices across 3 continents Easy-to-use spend management app available on iPhone and Android Supporting over 10,000+ clients and 1 million+ users worldwide 4.4 employer score on Glassdoor The Role The VP Customer Growth is responsible for maximising Net Revenue Retention (NRR) by ensuring customers achieve measurable value, renew at strong rates, and expand their adoption and footprint. This leader aligns Customer Success and Customer Sales into one cohesive, revenue-driven motion focused on growth within the existing customer base. Key Responsibilities Revenue & Growth Own and deliver the Net Revenue Retention target across all customer segments. Drive systematic cross-sell and expansion motions across accounts and global regions. Oversee renewal strategy, negotiation frameworks, pricing alignment, and churn prevention programs. Customer Success Drive a proactive retention motion through structured health scoring, risk prediction, and churn prevention playbooks. Establish clear lifecycle stages, success plans, and ongoing executive alignment with key customer stakeholders. Foster a culture of customer advocacy and enable happy customers to support references, events, and community engagement. Lead strategic escalation management and executive customer relationships for top accounts. Leadership Lead and coach both the Customer Success and Customer Sales (Account Management) leadership teams. Partner closely with Product, Marketing, Finance, and Sales for alignment and forecasting. Build data-driven forecasting models for retention and expansion. Champion customer advocacy within the organisation, ensuring customer priorities and needs are reflected in strategic decision-making processes.

Who you are:

6+ years leadership in SaaS Customer Success, Account Management, or Post-Sales Revenue.

• Proven track record driving NRR.
• Exceptional executive communication and customer negotiation skills.
• Comfortable scaling teams, process, and systems in a high-growth environment.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs.
• Familiarity with SaaS or technology industry preferred.

Based in Belgium Benefits

Next to our amazing team, informal & international company culture and our mission to become the N1 spend management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun:

A competitive package, including salary and benefits Meal vouchers of €8 per day #RydooHybrid work policy: decide for yourself where you work most efficient #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office. Professional freedom and a flexible work environment Upskilling through training and coaching programs Regular company and team events Wonderful international team with more than 33 different nationalities Spectacular onboarding program for all new Rydooer’s Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉) Permanent contract And more! Check us out LinkedIn: https://www.linkedin.com/company/rydoo Glassdoor: http://bit.ly/2UujjWJ Instagram: https://www.instagram.com/rydoo/ YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18... Life at Rydoo Blog: https://www.rydoo.com/resources/blog/life-at-rydoo... Join Rydoo and leave your mark on the future of Expense Management – Ready to join?