Vivistim Therapy Coach (West)

About the role

The Therapy Coach is responsible for driving long-term therapy adherence and recovery success for Vivistim patients. This role designs and manages the long-term follow-up and engagement program for implanted patients, ensuring durable outcomes, sustained motivation, and compliant data capture. The Coach partners closely with MicroTransponder’s field teams, rehabilitation sites, and physician practices to deliver exceptional patient support and promote continuous recovery long after initial therapy.

What you'll do Develop and manage standardized discharge and long-term recovery plans, including goal-setting, swipe cadence, and follow-up checkpoints. Engage directly with patients via live calls and digital tools to reinforce therapy understanding, adherence, and motivation. Administer surveys and collect long-term outcomes data to evaluate functional progress, satisfaction, and adherence trends. Document engagement activities and patient progress in Salesforce, flagging at-risk patients for clinical escalation. As needed, support promotion or execution of patient engagement events, both virtual and in-person, to foster community and encourage sustained use. Collaborate with stroke coordinators, therapists, and physicians to ensure continuity of care and seamless communication. Coordinate with physicians or therapy sites for milestone visits, including battery checks and device management follow-ups. Ensure all patient communications and data handling comply with consent, privacy, and regulatory requirements. Capture patient stories and feedback to illustrate success, improve engagement, and inform long-term program enhancements. Interface with digital engagement tools that automate outreach and improve patient connectivity. Qualifications Customer service experience a plus. Licensed Occupational Therapist (OT) or equivalent neurorehab clinician is a plus. 2+ years of neurorehabilitation experience, including stroke recovery and patient education (preferred). Experience in a consultative role or customer service roles are a plus. Familiarity with CRM systems (Salesforce) and outcomes tracking tools. Ability to collaborate across disciplines — therapists, physicians, sales, and patients. Understanding of stroke recovery and neurorehabilitation care pathways. Strong written, verbal, and interpersonal communication skills. Skilled at patient motivation, expectation-setting, and coaching. Comfortable with virtual patient engagement from a home office environment. Proficient with Microsoft Office Suite and CRM systems (Salesforce). Equal Opportunity Employer MicroTransponder, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Benefits MicroTransponder provides a comprehensive benefits program to employees. It includes medical, dental and vision plans along with an FSA. Employees may participate in the company 401(k) plan with company matching. The company offers an unlimited Paid Time Off (PTO) program and approximately 15 paid company holidays per year. Apply now