URGENT: Customer Service, Inventory and Return Management Specialist (experience in returns processing and inventory is required)

URGENT: Customer Service, Inventory and Return Management Specialist (experience in returns processing and inventory is required) Application Deadline: 22 November 2025 Department: Operations Employment Type: Full Time Location: Toronto Compensation: $4.00 - $5.00 / hour

Description Manage HelpDesk tickets related to customer inquiries, return requests, and product concerns. Provide timely, clear, and professional responses to customers throughout the return process. Create and process customer return requests. Generate and send FedEx return labels to customers. Coordinate scheduled pickups for large-item returns with carriers. Assess return eligibility based on product condition and company policy. Process vendor returns, issue or track credits, and ensure proper documentation. Monitor and update the inventory system for all returned items. Track good stock items back into inventory and ensure accuracy of stock levels. Maintain clean, organized, and accurate return records.

Hard Requirements:

• Experience in returns processing, e-commerce operations, or inventory management.
• Strong customer service and communication skills.
• Familiarity with HelpDesk tools (Zendesk, Freshdesk, Gorgias, etc.) is a plus.
• Organized, detail-oriented, and comfortable handling multiple workflows simultaneously.

Schedule:

40 hours per week Monday to Friday 9AM–6PM US Eastern Standard Time

Offer and Benefits:

Weeks 1–8: $4USD/hour Weeks 8 onwards: $5USD/hour

• HMO coverage after 1 year of employment.