Technical Support Team Lead

Hey there, future changemaker! At Noda we’re building seamless Open Banking solutions that make payments smarter, faster, and safer. We’re now looking for a Technical Support Team Lead to join our team and help drive the next wave of fintech innovation.

Your mission:

You will leverage your managerial and technical expertise to lead a team of 5 specialists, responsible for integration and tech support. Your role will imply 2 main areas of responsibility:

Technical support Collaborating with cross-functional teams to troubleshoot technical issues and drive product improvements;

• Providing technical guidance and training to support specialists to enhance their troubleshooting skills and knowledge.

Leadership

• Leading and mentoring a team of technical support specialists;
• Identifying opportunities to optimize support processes and enhance the efficiency and effectiveness of technical support operations;
• Implementing best practices and standard operating procedures to ensure consistent and high-quality support delivery;
• Monitoring key performance metrics and customer feedback to measure performance and drive continuous improvement initiatives.

Your skills and experience:

5+ years of experience in a senior technical support role, preferably in the Fintech or B2B SaaS environment; Demonstrated leadership experience, with a track record of effectively leading and developing customer-facing teams and establishing related processes from scratch; Strong technical aptitude and ability to troubleshoot complex technical issues; Experience with CRM systems and support ticketing platforms; A track record of proactively introducing and implementing new ideas and solutions, an overall proactive mindset; Customer-focused mindset with a passion for delivering exceptional customer service; Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders; Analytical mindset with the ability to identify trends, analyze data, and drive data-driven decisions; Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities;

• Strong skills in English and Russian (both written and spoken, min. level B2+).

What we offer:

• Your office, your rules: remote-first setup with full flexibility - work from home, one of our offices, a café, or while exploring new places. Wherever you feel most productive, that’s your office.
• Keep growing: your growth is our priority. We cover trainings, courses, and certifications so you can sharpen your skills and stay ahead in your field.

Strong connections: distance doesn’t stop us from building great bonds. From virtual hangouts and creative online sessions to local meet-ups and company-wide events, you’ll always feel part of the team.

• All the gear you need: we provide the hardware you need and a budget for your home office setup, making sure you’ve got the perfect tools to succeed.
• Time to recharge: we value balance just as much as results. That’s why we offer plenty of time off to rest, reset, and come back energised.

What happens once you apply:

• Your CV will undergo careful review, and we'll quickly update you on the next step in our recruitment journey.
• Get ready for an easy-going introduction call with our recruiter, where you'll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations.
• Should the vibe match and your expectations align, up next will be an engaging interview with our CPO and HRD.
• And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!
• We do our best to close interview rounds within 2 weeks, although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!