Support Agent

Monitor VX Maintain/Observe systems to ensure uptime and optimal performance. Respond to alerts and incidents, perform initial diagnostics, and escalate when necessary. Execute routine maintenance tasks and system health checks. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Document incidents, resolutions, and system changes in support tools. Contribute to internal knowledge base articles and process documentation. Participate in shift rotations to provide 24/7 coverage as required. Experience in technical support, system monitoring, or IT operations. Familiarity with VX platforms or similar enterprise systems. Strong analytical and troubleshooting skills. Ability to work independently and manage time effectively in a remote setting. Excellent communication skills in English and Portuguese. Comfortable using ticketing systems and monitoring tools. Experience with incident management frameworks (e.g., ITIL). Knowledge of scripting or automation tools. Exposure to cloud platforms or infrastructure monitoring.