Sr. Technical Project/Program Manager

Strategic Planning & Execution Define and communicate clear program scope, objectives, timelines, resource plans, budgets, and success metrics. Develop and manage integrated project plans spanning Commercial Operations, Sales, IT, Finance, and Product teams. Serve as the central executive liaison for commercial systems transformation, aligning priorities and resources across business stakeholders, IT teams, and external partners. Facilitate decision-making and proactively resolve cross-functional dependencies that impact program timelines, quality, or adoption. Lead knowledge transfer and continuity planning to ensure seamless transitions as key personnel evolve. Ensure system, process, and workflow changes are understood, adopted, and measured across global commercial teams. Ensure consistent executive-level status reporting, KPI tracking, and performance updates. Provide visionary leadership for the end-to-end delivery of complex commercial systems and transformation programs, ensuring alignment with enterprise IT strategy and business priorities. Establish and oversee robust program frameworks, governance structures, and executive communication plans to drive transparency, accountability, and results. Collaborate closely with IT and business leaders to synchronize delivery, ensuring readiness and adoption are tightly managed across all functions. Bachelor's degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience; advanced credentials such as an MBA or PMP are strongly preferred. Minimum of 10 years' experience leading large-scale, cross-functional technology programs with significant business impact. Proven track record of delivering enterprise-wide transformation initiatives involving CRM, ERP, BI, SaaS, or other commercial platforms. Deep expertise in commercial operations, with a strong understanding of workflows across Sales, Operations, Finance, Pricing, and Customer Support. Exceptional executive communication and stakeholder management skills, with demonstrated experience influencing and engaging Director, VP, and C-suite leaders. Ability to translate strategic business objectives into actionable program plans, roadmaps, and measurable outcomes. Experience navigating complex environments with competing priorities, limited resources, and intricate dependencies. Advanced analytical and problem-solving capabilities, including proficiency in leveraging metrics, dashboards, and data-driven insights to communicate progress and drive decisions. Familiarity with leading enterprise platforms such as Microsoft Dynamics CRM, Microsoft Power BI, Oracle ERP, Oracle Eloqua, and SaaS subscription systems. Expertise in structured program management methodologies (Agile, Waterfall, hybrid models). Demonstrated ability to partner effectively with IT and business teams, driving alignment, adoption, and organizational readiness. Passion for elevating customer and employee experiences, with a focus on root-cause analysis and continuous improvement. Agility and resilience in fast-paced, dynamic environments; adept at adapting plans to evolving business priorities.