Sr Support Engineer | Remote | North America

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Support Engineer in North America. This role offers the opportunity to be a key technical advocate for users of a leading AI and low-code workflow platform. You will provide expert-level support to enterprise and community users, troubleshooting complex issues, and ensuring seamless integration and execution of workflows. The position allows you to work closely with engineering teams to escalate and resolve challenges, contribute to knowledge resources, and engage with a dynamic developer community. You will help shape support standards while deepening your expertise in APIs, automation, and AI workflows. This role is ideal for technically skilled, customer-focused individuals who enjoy problem-solving in a fast-paced, collaborative, and remote-first environment.

Accountabilities:

· Provide high-quality technical support via tickets, chat, and community forums. · Diagnose and troubleshoot issues involving workflow execution, integrations, and performance. · Collaborate with engineering teams to resolve complex technical challenges. · Create and maintain documentation, FAQs, and knowledge base articles. · Identify recurring issues and propose solutions to improve product reliability and user experience. · Engage with the community to answer questions and share best practices. · Participate in on-call rotations for after-hours support as required. · 5+ years of experience in technical support or customer-facing engineering roles; enterprise support experience is a plus. · Strong understanding of workflow automation, APIs, and integrations. · Proficient in networking concepts, including DNS, HTTP/HTTPS, and TCP/IP. · Hands-on experience with JavaScript, Node.js, and Docker; Kubernetes experience is a plus. · Excellent problem-solving skills and attention to detail. · Strong communication skills, with the ability to explain technical concepts to non-technical users. · Passion for helping users and improving product usability. · Ability to work independently in a remote-first, distributed environment. · Competitive salary and equity opportunities. · Remote-first work environment with flexibility across North America. · Generous paid time off, sick leave, and public holidays. · Comprehensive medical, dental, and vision coverage (US-based employees). · Retirement plan options, including 401(k). · Annual professional development budget for courses, events, and coaching. · Opportunities to contribute to open-source projects with a monthly stipend. · Access to AI tools and resources to enhance productivity and creativity. · Inclusive, collaborative, and ambitious company culture with high employee satisfaction. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1