Software Engineer - Escalations (Ruby on Rails) - Remote

Company Description At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description As a Software Engineer on the Escalations team you'll be instrumental in keeping our enterprise clients happy and transacting billions of dollars monthly. This job will have you exploring all parts of the codebase to fix bugs within our Ruby on Rails payments platform.

You will partner with our client facing teams to help increase their productivity and launch new clients. If you thrive in a fast-paced, high-impact environment and enjoy working with large-scale applications, we'd love to hear from you!

Responsibilities Develop code against Rails 7 Build reusable tasks to reduce the flow of work to engineering Assist onboarding of new clients and help solve escalations as they arise Be instrumental in building the next generation of internal tools and services Optimize system performance, troubleshoot bottlenecks, and solve complex engineering challenges in large-scale applications Write specs for automated coverage of your code. (We have over 95% coverage) Code review other developers' changes as they will review yours Qualifications 2+ years of experience in software engineering using Ruby on Rails Commitment to collaboration, respect, and support for team members across all levels and backgrounds Able to explain technical challenges to non technical coworkers Solid understanding of software design patterns and architectural best practices Good decision-making skills, with the ability to balance business needs, technical excellence, and engineering velocity Education: Bachelor's in Computer Science or related field strongly preferred Additional Information Location: Flexible/Remote (within the US)

Great compensation package plus extensive benefits, including:

100% Remote (must be in US) Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) Salary Range: $100,000 - $130,000 (base salary) PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.