ServiceNow Engagement Manager
NTT DATAJob Description
- Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets. - Manage multiple concurrent engagements, each with distinct scope and complexity. - Oversee project planning, execution, and governance using Agile and Scrum methodologies. - Facilitate sprint planning, backlog grooming, and retrospectives; serve as Scrum Master for delivery teams. Client Relationship Management - Build and maintain strong executive-level relationships with clients, acting as the primary point of contact for delivery. - Host client workshops to gather requirements, align expectations, and drive consensus on delivery plans. - Ensure high levels of client satisfaction and proactively address risks and escalations. Financial Oversight - Manage project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking. - Review and approve Statements of Work (SOWs), change orders, and resource allocations. - Monitor utilization and ensure delivery teams are aligned with financial targets. - Provide strategic guidance on ServiceNow platform capabilities across modules such as ITSM, ITOM, HRSD, CSM, and GRC. - Collaborate with technical leads and architects to ensure solution integrity and platform scalability. - Support platform governance, roadmap development, and value realization initiatives. - 10+ years of project and delivery management experience in IT consulting. - 5+ years of hands-on experience with ServiceNow implementations. - Proven ability to lead Agile/Scrum teams and facilitate client workshops. - Strong financial acumen with experience managing multimillion-dollar budgets. - Excellent communication, stakeholder engagement, and conflict resolution skills. - PMP or equivalent required, CSA and/or 1 CIS-(any) preferred.
💼 Want More Jobs Like This?
Get similar opportunities delivered to your inbox. Free, no account needed!
Similar Jobs You Might Like
Snowflake Architect
Envision Employment Solutions
QA Tester
VeriswapData Science and Machine Learning engineer (Remote)
WinboldAI Agent Developer (Remote)
WinboldWant to see all 32,060 jobs?
You're currently viewing 1 out of 32,060 available remote opportunities
🔒 32,059 more jobs are waiting for you
Unlock All Jobs
Access every remote opportunity
Advanced Filters
Find your perfect match faster
Daily Updates
New opportunities every day
Save & Alerts
Never miss an opportunity
Join thousands of remote workers who found their dream job
Frequently Asked Questions
What's included in premium access?
Premium members get unlimited access to all remote job listings, advanced search filters, job alerts, and the ability to save favorite jobs.
Can I cancel anytime?
Yes! You can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your billing period.
Do you offer refunds?
We offer a 7-day money-back guarantee on all plans. If you're not satisfied, contact us within 7 days for a full refund.
Is my payment secure?
Absolutely! We use Stripe for payment processing, which is trusted by millions of businesses worldwide. We never store your payment information.