Senior VIP Manager, LATAM

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity This role offers the chance to drive OKX’s growth in high-value markets while building long-term relationships with influential clients. You will play a key part in shaping our VIP strategy, helping to expand OKX’s footprint across LATAM and other strategic regions. What You’ll Be Doing Acquire and manage relationships with global VIP clients. Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts. Develop and implement customer service processes and systems, including management rules and monitoring of key customer status. Analyze client behavior to identify unspoken needs and prepare key customer analysis reports. Collaborate with stakeholders across departments to deliver optimal service solutions and experiences. Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns. Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers. Maintain accurate data and information for weekly updates and analysis. What We Look For In You Bachelor's degree in Business Administration, Finance, or related field. 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments. Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers. Experience working with trading platforms or exchanges is highly advantageous. Strong communication and written skills in both English and Spanish to effectively communicate with mandarin-speaking stakeholders in the local market. Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! Notice: All official OKX vacancies are posted on this site. We are not affiliated with other third-party job boards except Linkedin.com, listings on other sites may be inaccurate or outdated. This is the only source of truth for applications. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.