Senior Salesforce Business Analyst CRM - TR

ICF’s Digital Modernization Division is seeking a Salesforce Business Analyst to support digital transformation initiatives for federal agencies. Our team delivers modern CRM, workflow automation, and low-code solutions, leveraging Salesforce as a core platform. We partner with industry-leading companies and provide architecture, implementation, integration, analytics, and O&M support across mission-critical applications. As a Salesforce Business Analyst, you will work closely with product owners, architects, and developers to design and implement scalable Salesforce solutions. You will serve as the liaison between business stakeholders and the technical team, eliciting, analyzing, documenting, and communicating requirements that align with business needs and SFDC platform capabilities. Operating in an Agile environment, you will apply strong analytical skills, CRM proficiency, and knowledge of Salesforce best practices to deliver effective and efficient solutions. Location: Depends on the location of FTE, remote if they live at least 50 miles from DC. If not, then it’s 100% onsite at the client’s DC office. Responsibilities Salesforce-Specific Responsibilities - Work with stakeholders to understand business processes and translate them into Salesforce capabilities for an existing Service Cloud implementation that is running Grants Management for a Federal Agency Convert complex business needs into clear Salesforce user stories, acceptance criteria, declarative solution designs, and configuration requirements. Support Salesforce solution design by collaborating with Salesforce Architects and Developers to identify declarative vs. programmatic solutions. Use Agile Accelerator to assist in managing the Salesforce product backlog, prioritizing enhancements, technical debt, and new features based on business value. Develop user stories including specific acceptance criteria that reference Salesforce flows, data models, object/field definitions, integration requirements, security requirements, and report/dashboard specs. Participate in Salesforce configuration reviews, sprint planning, grooming, and testing activities. Assist with UAT planning and execution, validating SFDC functionality and data alignment with requirements. Conduct Salesforce system demos, requirement walkthroughs, and playback sessions with stakeholders. Create or support the development of Salesforce training materials, release notes, quick reference guides, and end-user documentation. Stay current with Salesforce releases, capabilities, and industry best practices. General BA & Agile Responsibilities Elicit, analyze, and document business requirements, user stories, and use cases. Communicate requirements to developers and testers, ensuring a clear understanding and alignment. Maintain and prioritize the user story backlog in alignment with Agile best practices. Produce process flows, data mapping, interface requirements, and support testing activities. Contribute to Agile ceremonies and foster a collaborative environment across cross-functional teams. Basic Requirements 3+ years of experience as a Salesforce Business Analyst, or similar role supporting Salesforce implementations. 5+ years of general Business Analyst experience, including requirements elicitation and documentation development. Experience with Salesforce end-to-end implementations or major enhancements. U.S. Citizenship required. Ability to obtain Public Trust clearance. Must reside in and perform all work within the United States. Preferred Qualifications Bachelor’s degree. Salesforce Administrator Certification (ADM-201) preferred, additional certs a plus. Experience with SAFe or Agile methodologies. Experience with data modeling or diagramming tools (Lucidchart, Visio, etc.). Strong analytical, communication, and problem-solving skills. #DMX24 #icfsalesforce #YRU24 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,094.00 - $137,860.00 Nationwide Remote Office (US99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.