Senior Engagement Lead

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth. About The Role We are looking for an accomplished Engagement Lead who will play a critical role in delivering and overseeing the full spectrum of Improvado’s Professional Services offerings. This is a hands-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization. Success in this role is defined by seamless execution of Professional Services projects, the ability to influence outcomes through subject-matter expertise, and consistently driving value for our clients. About You Fluent in English and confident in communicating with clients in a professional, customer-facing environment. Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar. Strong experience leading cross-functional teams, supported by excellent interpersonal and collaboration skills. Technically savvy — able to contribute directly to technical aspects of project delivery, system analysis, or technical pre-sales, not just coordinate. Exceptionally organized with the ability to manage multiple clients, priorities, and deadlines simultaneously.

Key Responsibilities:

• Prioritize customer success with a strong commitment to high-quality support and delivery.
• Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads.
• Ensure all projects align with Professional Services standards, stay within scope and budget, and adhere to timelines.
• Lead strategic client meetings and consultations, providing guidance and expertise.
• Manage client relationships end-to-end, maintaining accountability throughout the entire project lifecycle.
• Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution.
• Required Qualifications
• Experience with data modeling and the ability to structure data in a clear, scalable way for analytics needs.
• Proficiency in SQL to confidently query, validate, and troubleshoot data throughout project delivery.
• Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish.

A strategic approach that allows you to spot opportunities to expand the value of our work within client accounts. Excellent communication skills to lead client conversations, facilitate discussions, and drive alignment.

Nice to Have:

• Curiosity about AI technologies and willingness to explore new ways of working with AI tools.
• Ability to take ownership and independently resolve customer challenges when needed.

What We Offer:

Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Extremely fun & open startup environment Professional development reimbursement