Senior Clinical Program Manager

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Senior Clinical Program Manager plays a pivotal role in advancing Spring Health’s leadership in responsible and ethical AI innovation for mental health. This role combines clinical expertise, stakeholder facilitation, and an understanding of AI systems to guide the work of the AI Safety & Ethics in Mental Health Council and ensure that AI product development is grounded in clinical integrity, safety, and compassion. This role will reside in our Clinical Product team under the Chief Medical Officer and collaborate across Clinical, Product, Research, and Legal/Compliance teams to build and implement the processes, reviews, and structures that support the rapid and responsible development of AI tools for mental health. This is a full-time, fully remote position and occasional travel may be required for team or company events.

What you’ll do:

AI Safety & Ethics Council Leadership

• Program manage the AI Safety & Ethics in Mental Health Council, including meeting facilitation, agenda planning, documentation, and implementation of recommendations.

Partner with executive sponsors and Council members to ensure a rapid feedback loop for the development of VERA-MH, the first open-source benchmark for safe and ethical AI for mental health use cases.

• Clinical Oversight & Product Collaboration
• Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered.
• Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk.
• Coordinate new product features across the larger clinical product development to ensure a clinically sound, high-quality user experience.
• Collaborate with Product, Data Science, and Clinical teams to evolve clinical quality criteria and review processes for AI-driven tools.
• Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products.

What success looks like in this role:

Strengthen and Scale the AI Safety & Ethics Council’s Impact Create and distribute decks and pre-read materials for quarterly council meetings

• Ensure 100% on-time delivery of Council recommendations to the relevant Product and Clinical teams.
• Support the development of the Council's go-forward strategy, including working norms, members, comms cadence, etc.
• Advance Clinical Validation of AI Products
• Contribute to peer-reviewed publications showcasing Spring’s leadership in AI safety in mental health.
• Build clinical safety tooling to pursue a goal of zero bad AI outcomes
• Build AI clinical tooling to hit utilization & safety targets set by the product team

What you’ll bring:

5+ years of experience in clinical operations, healthcare technology, or digital health, with exposure to AI, data science, or product development. Independently licensed with a masters or doctoral level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD, MD) and demonstrated ability to translate clinical expertise into operational and product guidance. Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders. Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency. Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives. Analytical and structured problem-solving abilities, with attention to detail and an ability to balance clinical rigor with practical implementation. Familiarity with regulatory and ethical frameworks (e.g., HIPAA, GDPR, APA ethics, FDA’s digital health guidance) is a plus. Experience in mental or behavioral health settings strongly preferred. The target base salary range for this position is $172,400 - $190,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary based on experience, location, internal pay equity, and other relevant considerations. We review all employee compensation annually using the Radford Global Compensation Database to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.