Risk Operations Analyst II - Remote

Company Description At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description We are seeking a highly experienced and driven professional to join our team as a Risk Operations Analyst II. This role is pivotal in monitoring and analyzing transactions for fraudulent activity, while also collaborating with clients to align with their desired risk appetite. The ideal candidate will utilize advanced tools, data sources, and industry best practices to deliver risk services that minimize fraud losses and maximize approval rates. We are looking for an individual with robust analytical expertise, excellent client-facing communication skills, and a strong background in risk management within the payments or financial services sectors.

Responsibilities

Fraud & Risk Management Fraud Analysis & Research: Employ advanced tools and techniques (e.g., standard and advanced rules-based risk engines, using third-party platforms like Accertify) to detect and assess fraudulent behavior and provide actionable insights Client Risk Services: Provide advanced risk services, including support for RFIs (Networks, Partners, Banks), limits adjustments, merchant underwriting, and tailored risk interventions PNM & Client Risk Events: Proactively support and resolve client and platform risk events, ensuring timely and accurate response, root cause analysis, and recommended control enhancements Transaction Monitoring: Continuously monitor and analyze client, user, and transaction data to detect and investigate suspicious activity Client Partnership & Risk Appetite Consulting Client Communication: Engage with clients to clearly explain fraud findings, risk exposures, and industry developments in a consultative manner Risk Appetite Consultation: Guide clients in defining and maintaining appropriate risk appetite strategies, balancing loss and approval rates to achieve business goals Actionable Recommendations: Offer customized guidance on fraud prevention, compliance, and operational efficiency Reporting & Transparency BI & Custom Reporting: Generate, analyze, and deliver BI reports (using tools such as Looker, Dataiku, SQL, and Excel/Google Suite) to highlight fraud trends and ensure transparency in client and platform risk performance Internal & Client Reporting: Develop custom reporting solutions to support both internal decision-making and client requirements Policy & Process Documentation: Maintain comprehensive documentation of policies, procedures, and standard operating processes for transparency and repeatability Continuous Improvement Process & Product Improvement: Identify opportunities for enhanced efficiency in risk management operations, client interactions, and fraud prevention tools Vendor Risk Management: Evaluate and leverage third-party data sources and vendors to enhance fraud detection capabilities Compliance & Security: Ensure adherence to compliance, PCI, and regulatory requirements across client and platform activities Qualifications 5–10 years of experience in risk management, with a focus on fraud prevention, merchant risk, and operational efficiency 3–5 years of experience in the payments industry (acquiring, issuing, or merchant risk functions)

Technical & Analytical Skills:

Proficiency in BI reporting, SQL, Looker, Dataiku, and standard productivity tools (Excel, Google Suite) Strong analytical and reasoning skills, with the ability to interpret complex datasets and provide actionable insights Moderate technical ability combined with high analytical acumen Client & Risk Expertise: Proven ability to manage client relationships and ensure satisfaction in high-risk merchant segments Familiarity with card network rules, compliance requirements, and fraud risk strategies Experience in policy/process documentation and product/process improvements

• Exceptional verbal and written communication skills.
• Strong collaborative mindset with the ability to operate independently.
• Education: Bachelor’s degree in Finance, Business, Data Analytics, Risk Management, or a related field
• Additional Information

Location: Flexible/Remote (within the US) - Preferably located in the East Coast time zone.

Great compensation package plus extensive benefits, including:

100% Remote (must be in US) Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) Salary Range: $105,000 - 120,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.