QA & Training Manager (Provider Enablement)

About the role

This is not a software QA role. This position focuses on quality assurance, onboarding, and training for care navigators and community health providers. Candidates with backgrounds in healthcare operations, community health, care navigation, training, adult learning, instructional design, or health-tech provider enablement are encouraged to apply.

The Compliance and Quality Manager is responsible for designing, implementing, and overseeing Pear Suite’s compliance and quality programs across our provider network and SaaS customer base. This role ensures internal teams, subcontracted providers, and external partners are equipped with the knowledge, tools, and competencies to deliver high-quality, compliant, and culturally competent services.

As a manager, this individual will lead the end-to-end compliance function, integrate QA and compliance into ongoing education, and establish scalable systems that ensure both regulatory adherence and operational excellence.

What you'll do

Quality Assurance & Compliance Oversight

Partner with the Head of Operations to design and deliver training addressing audit findings, regulatory requirements, and policy updates. Monitor provider performance and documentation practices, ensuring adherence to care planning, reporting, and compliance requirements. Develop QA dashboards, reports, and documentation to measure training effectiveness and compliance outcomes. Serve as a subject matter resource for interpreting compliance standards and embedding them into day-to-day operations. Leadership & Continuous Improvement Establish standardized compliance and quality processes that can scale with company growth. Collaborate with product, operations, and customer success teams to integrate compliance and quality considerations into product enhancements. Document compliance and quality impact metrics for reporting to funders, health plans, and executive leadership. Act as a change leader, ensuring readiness for new initiatives, system updates, and evolving regulatory requirements. Qualifications 5+ years of experience in compliance or quality assurance in healthcare or community-based care. Strong understanding of Medicaid, CHW models, and community-based care. Strong organizational and project management skills, with ability to manage multiple priorities. Demonstrated ability to integrate compliance and quality principles into training and operational processes. Bilingual and/or experience in culturally responsive training design is a plus. Self-motivated, adaptable, and comfortable in a fast-paced, evolving startup environment.

Benefits and Perks A mission driven culture that values innovation, collaboration and growth Fully Remote Unlimited PTO Health, dental, and vision insurance Health and Wellness Stipend Tech Stipend Co-working Stipend Compensation The salary range for this role is $89,000-$134,000 Compensation Range Disclosure Pear Suite posts broad salary bands to support pay transparency. The range listed above represents the full compensation band for this role.

While the full band is shown, actual offers within this band are based on a candidate's experience, skills, and internal pay equity. Only a small number of candidates, typically those with highly specialized and directly relevant experience, are placed near the top of the range. Most new hires will fall below the top of the band to allow for long-term progression and growth within the role.

Pear Suite is a fully remote organization so compensation may be adjusted upward for candidates residing in higher-cost labor markets. These geographic adjustments are not reflected in the posted range.