Project Manager

Seasoned expert in end-to-end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors. A Sago Senior Project Manager is an expert in customer success and highly productive member of the team, managing high volumes and complex projects, providing support to junior members of the team, and always seeking deeper expertise and areas for improvement.

KEY JOB RESPONSIBILITIES:

• Execute flawlessly multiple high complexity research projects independently at different phases from sale to delivery
• Be the point of contact for clients, internal teams and vendors
• Review project specs and research design for fielding and data collection
• Continuously monitor project elements, anticipate/identify potential problems and manage to resolution.
• Manage external vendors and partners to meet project timeline and budget qualifications
• Communicate with clients and internal teams throughout the project cycle to provide project update, recommendations, and liaise with senior staff on any issues
• Work within Sago systems effectively throughout life cycle of project
• Work collaboratively with clients to provide timely update on progress of project.
• Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reports, quota reports, field reports…etc.
• Collaboration and supporting internal and external teams in coding, analysis, reporting.
• Validation and preparing of data deliveries
• Meet client’s timeline expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects
• Share information amongst the team on tools and approaches that help with efficiencies in daily tasks, helping with training and shadowing when required
• Anticipate problems and are able to resolve them independently the majority of the time, otherwise you escalate them to your TL/Manager
• Strive to continually improve internal processes
• Other duties as assigned.

CORE COMPETENCIES:

• Technical orientation, logical thinking, analytical mind
• Strong ability to manage/balance quality assurance, project volume, project complexity, varying project timelines, including rush timelines.
• Adaptable to changes and new processes
• Superior communication skills
• Quality – Attention to detail, delivers 'right first time'
• High work ethic and team player attitude
• Demonstrate the ability to teach others through following processes and drawing from own experience. Shadow others task, request, project when necessary
• Client Focus
• Strong communication skills – written and oral
• Collaboration and Teamwork
• Ability to multi-task and flexibility
• Decision Making and Problem Solving

QUALIFICATIONS

Education:

• Bachelors’ degree and/or equivalent experience preferred.

Experience:

• Must have 3+ years of experience working in a Project Manager (Full Service) role or relevant experience
• Experience as a Market Research PM or Senior PM is desired
• Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.

Computer Skills:

• Experience in DIY survey tools and/or panel software usage is a plus
• Free Gourmet Tea/ Coffee on the house.
• Extensive Mediclaim Benefit.
• Free Pick-up and Drop cab facility in EST hours for up to 40 Kms.