Patient Engagement Manager

About the role

The Patient Engagement Manager is responsible for developing and implementing long-term therapy adherence and recovery success plans for Vivistim patients. This role designs and manages the long-term follow-up and engagement program for implanted patients, ensuring durable outcomes, sustained motivation, and compliant data capture. The Manager will oversee Therapy Coaches and ensures close collaboration with Sales Leadership, rehabilitation sites, and physician practices to deliver exceptional patient support and promote continuous recovery long after initial therapy.

What you'll do Design and implement scalable patient engagement frameworks, training field teams on follow-up best practices. Develop and manage standardized discharge and long-term recovery plans, including goal-setting, swipe cadence, and follow-up checkpoints. As needed, engage directly with patients via live calls and digital tools to reinforce therapy understanding, adherence, and motivation. Develop and deploy surveys to collect long-term outcomes data to evaluate functional progress, satisfaction, and adherence trends Document engagement activities and patient progress in Salesforce, flagging at-risk patients for clinical escalation. Plan and execute patient engagement events, both virtual and in-person, to foster community and encourage sustained use. Develop processes to collaborate with surgeons and therapy sites for milestone visits, including battery checks and device management follow-ups. Ensure all patient communications and data handling comply with consent, privacy, and regulatory requirements. Support development and rollout of digital engagement tools that automate outreach and improve patient connectivity. Provide field feedback and insights to inform strategic program expansion and clinical operations alignment. Partner with cross functional teams to optimize our commercial therapy settings in current and future treated patients Collaborate with patient groups for community engagement and partnered patient support opportunities Qualifications Licensed Occupational Therapist (OT) or equivalent neurorehab clinician (preferred). 5+ years of neurorehabilitation experience, including stroke recovery and patient education. Experience building and executing multi-site patient engagement or community programs. Familiarity with CRM systems (Salesforce) and outcomes tracking tools. Proven ability to collaborate across disciplines — therapists, physicians, sales, and patients. Deep understanding of stroke recovery and neurorehabilitation care pathways. Strong written, verbal, and interpersonal communication skills. Skilled at patient motivation, expectation-setting, and coaching. Comfortable with virtual patient engagement from a home office environment. Ability to plan and execute regional events and manage vendors or logistics. Proficient with Microsoft Office Suite and CRM systems (Salesforce). Success Metrics Patient engagement and adherence rates at 6, 12, and 24 months post-implant. Completion rate of discharge and long-term care plans. Attendance and quality of patient engagement events (virtual/in-person). Battery check milestone completion and follow-up compliance. Patient satisfaction and outcome durability metrics. Adoption and impact of the Patient Engagement Playbook across field teams. Quantity of long term, self-sustaining patient support programs within commercial sites (ABLE Example)

Equal Opportunity Employer MicroTransponder, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Benefits MicroTransponder provides a comprehensive benefits program to employees. It includes medical, dental and vision plans along with an FSA. Employees may participate in the company 401(k) plan with company matching. The company offers an unlimited Paid Time Off (PTO) program and approximately 18 paid company holidays per year. Apply now