Partner Success Lead (Recruiting marketplace)

About the Company Our client is building the infrastructure behind the next generation of recruiting firms. Their recruiting marketplace connects companies with specialized recruiters to fill critical roles, transforming hiring timelines from months into days. Backed by $25M in funding, the company has achieved explosive 40x revenue growth since 2024, surpassing eight figures in ARR. The platform serves iconic companies including Palantir, Ramp, Rippling, Cursor, Windsurf, Decagon, and Hightouch.​ The Mission Empower recruiters to operate at their highest potential by providing them with AI-powered infrastructure that scales their impact without replacing their expertise. On this platform, recruiters earn 3x-5x more than in traditional roles, with top performers earning $1M+ annually. ​ The Opportunity As Partner Success Lead, you’ll be the one to establish how we support and scale our recruiter ecosystem. This is a player-coach role: you’ll start as an individual contributor, working directly with recruiters and building the playbooks, processes, and systems that will form the foundation of Partner Success at Paraform. As the function grows, you’ll have the opportunity to hire and lead the team. What You'll Do Take Partner Success from scratch to scale, setting the standards, workflows, and metrics that will define the function Own relationships with high-value recruiters and agencies, ensuring they’re onboarded, productive, and growing on Paraform Build and refine playbooks, processes, and metrics for how Partner Success operates Identify recurring recruiter pain points and design scalable solutions Serve as the connective tissue between recruiters and our Ops/Product teams - surfacing insights that improve the platform Lay the foundation for a team: help define roles, hire, and mentor as we expand Partner Success What You Bring 4+ years' experience in customer success, account management, operations, or consulting at a fast-growing startup (from Series A to pre-IPO) or high-performance organization Built a customer success function or created processes: taking on accounts, building processes, or turning around at-risk clients​ Led partner/client relationships end-to-end​ Bonus: Solid academic background (top university, high GPA) or equivalent professional achievement​ Bonus: Experience working with SMB/entrepreneur-style customers Key Success Drivers Service-minded with a customer-centric approach that makes recruiters feel heard, supported, and confident in the platform​ Process-driven and able to transform unstructured partner interactions into repeatable workflows and playbooks​ Exceptionally responsive and thrives on high-volume, quick-turn problem-solving without letting details slip​ Sharp and empathetic with the ability to context-switch between different recruiter needs while maintaining sound judgment and a supportive tone​ High energy personality where conversations leave recruiters feeling more motivated, not drained​ Proactive learner who leans into problems instead of waiting for them to surface​ Strong sense of ownership and thrives in hands-on, high-touch, fast-evolving startup environments​ Moves with intent, values velocity, and embraces change and experimentation Why Join? Full-time, in-person in San Francisco office at Jackson Square​ Competitive base salary: $120,000–$200,000​ with equity package. Everyone is an owner and co-creator​ 0→1 ownership: take Partner Success from scratch to scale, setting the standards that will define the function​ Path to leadership: build and manage a Partner Success team as the company scales​ Work with innovators like Scale AI, Ramp, Palantir, and Applied Intuition Visa sponsorship available for the right candidates​ Be part of a 60-person team at a Series A→B rocket ship backed by Silicon Valley's finest​ Interview Process Recruiter Screen (15-30 minutes) Product Immersion and Mock Demo (Sign-up + 30-minute interview) Interview with the hiring manager (In-Person) Lunch/Dinner with Team + Deep Dive (1 hour) Superday (1 day) Job Offer: provided to the selected candidate We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.