Partner Account Manager (Remote in Phoenix)

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. As a Partner Account Manager, your focus is on developing the partnership with key reseller partners to develop, enable, and grow these accounts. You are responsible for building the relationships with these partners that will result in increased deal registrations and Net New customers. You'll understand the ins and outs of your partners, what motivates and drives them, what their focus is and more. You'll enable them to be more successful in selling KnowBe4 products. You'll work with partner leadership to gain executive buy-in and leverage KnowBe4 leadership to continue to build it. You'll collaborate with your partner to build joint business plans with agreed upon metrics and drive customer acquisition through demand gen.

Responsibilities:

Build and maintain strong relationships with key partners reselling KnowBe4 products Conduct deep discovery to understand the partners’ organizational structure, goals and objectives as well as motivators for partner reps Develop a comprehensive understanding of your partners business and operations Conduct initial onboarding with assigned partners Collaborate with partners to develop mutually beneficial, strategic business plans to achieve sales targets Enable partners to equip them with positioning, product knowledge, selling best practices and demand generation tools Communicate the value of reselling KnowBe4 to increase partner investment Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment Maintain clear and consistent communication with various teams at partner organizations Drive partners to the portal to utilize marketing campaigns and demand generation tools and assist them in implementing marketing campaigns Coordinate and collaborate on joint marketing efforts and tie it into business goals to deliver ROI Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship Monitor partner performance and track key performance indicators (KPIs) Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting Maintain accurate and thorough records in Salesforce.com Ensure partner compliance with partner agreements Drive adoption of company programs among assigned partners Set clear expectations with partners so that they understand rules of engagement, best practices and overall expectations of the partnership

Requirements:

High school diploma or GED required Bachelor’s Degree in a relevant field a plus Familiarity with standard concepts, practices and procedures within the IT Security Field Minimum 3 years of sales experience (exceeding quota on a consistent basis), Channel Sales required Experience with Salesforce preferred Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company Strong understanding of partner ecosystems and channel sales Excellent verbal and written communications Excellent time management and organization skills Strong collaborative and teamwork skills Strong analytical, strategic mindset, and negotiation skills Persuasive communication skills accompanied with the ability to gain a quick understanding of the needs and pain points of channel partners Passionate about business and willing to go the extra mile The compensation for this position ranges from $140,000 - $160,000 including base, bonuses and commissions. We will accept applications until 1/26/26. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.