Order Entry/Sales Support

Position: Order Entry/Sales Support Salary: PHP 45,700 - PHP 57,100/month Working Hours & Conditions: TBD Holidays: TBD

OVERVIEW:

The Order Entry/Sales Support role is responsible for carrying out a wide variety of tasks relating to the receiving and processing of incoming sales orders and enquiries from customers. The role will also cover Sales support for Sales Reps and general office duties.

RESPONSIBILITIES:

• Receive and direct incoming phone calls.
• Receive, action and respond to incoming emails.
• Process sales orders for spare parts, machines, filters and accessories.
• Update consignment details once orders have been shipped.
• Creating quotes in CRM in conjunction with sales reps.
• Customer service in relation to customer enquiries and orders – including keeping customers updated as to the status of their order and stock availability.

Monitor and schedule forward orders and orders awaiting payment – allocate available stock to cover customer needs ensuring that due dates are kept current in the computer. Maintain pending orders report and attend weekly pending orders meeting to provide updated info to service and warehouse personnel In Consultation with the Marketing co-ordinator, provide administration and sales support to Sales staff including preparation of documentation, travel bookings, advertising material, presentations and maintenance of the CRM database. Provide general office support such as collection and distribution of incoming mail, ordering of stationery and office supplies, data entry, freight quotes, filing and other general duties as required.

QUALIFICATIONS:

• Experience: minimum 2+ years of order entry, sales support, or related field.
• Previous experience in general office duties and data entry would be highly regarded.
• Knowledge and experience of computer applications including MYOB, Microsoft office (Outlook).

KEY COMPETENCIES:

Attention to detail and accuracy Strong communication skills Information and task monitoring Strong computer skills Reliability