Operations Manager

About Valpay ValPay, the payment processing arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical integrated payment processing solutions across multiple verticals. By implementing industry best practices, ValPay delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. About the Role As an Operations Manager reporting to the CEO, you will be responsible for working with the management cluster in the business of companies on developing and implementing the business’s strategic plan spanning support, customer service and professional services. You will be responsible for identifying, defining, and executing the strategies required to achieve your growth plans and operating objectives with a focus on improving operational excellence. What You'll Do Work with the leadership team and CEO to set and execute on the strategy Ability to review the operational plan and guide the functional leadership into a focused ROI approach including; Customer Service and Professional Services Regular monitoring and measuring of the priorities, providing coaching and guidance to team members as required Develop operations-related plans, budgets, policies, and procedures to achieve customer satisfaction and revenue targets Review, analyze and roll out strategic changes as they pertains to operational best practices and revenue-driven efficiencies Collaborate with senior management to set strategies, objectives and policies Managing vendor and key customer relationships Contribute to high-priority projects to prepare the company for future growth phases and market readiness What You Bring 5+ years of upper-level experience in the payment processing and payment gateway industry is essential 5+ years of cross-functional team management experience Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus but not a requirement A natural ability to lead performance and process improvement in a business Bring a proven entrepreneurial spirit and pace-setter traits Experience working in small to medium-sized payment processing or payment related businesses as an Operations Director or similar-level position Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals Excellent analytical and problem-solving skills Fluent in English, both written and verbal, is essential Must be legally authorized to work in Canada or the US