Operations Coordinator - STM Driven (remote)

Description Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics has a immediate opening for an Operations Coordinator with the STM Driven team. We have a great team culture where we genuinely enjoy who we work with. So if you have ground transportation, athletics office logistics or dispatcher experience, this may be a great fit for you!

What you will doing in this role:

As Operations Coordinator for Driven, responsible for coordinating ground transportation operations/logistics and sales functions that support ongoing business sales and client renewals. This position may work remotely.

Essential Functions Manage sold business with core functions and competencies as they relate to customer service and vendor relationships, at times outside of 9-5 (M-F) “standard” business hours. Collect and exchange customer itinerary/information and vendor/driver information for assigned programs. Ensure Certificates of Insurance are correctly on file for seasonally assigned programs, and NCAA Safety documentation is valid on all assigned NCAA Championship movements. Promote stability within the organization for both customers and vendors. Coordinate special and unique clients’ needs with assigned vendors while assisting with client changes and adjustments to scheduling and Irregular Operations, “IROPS,” when issues such as weather, mechanical delay or similar arise. Display demonstrated proficiency in Salesforce, SAFESTAT, Smartsheet, Microsoft Excel, Outlook and TEAMS. Exhibit commitment to learn the ground transportation industry (including relationship building with key vendors) and STM Driven’s processes in securing ground transportation for our clients. 24/7 availability to our clients Assist NCAA throughout Championship Seasons Expectation to attend, on an as-needed basis, annual conferences and trainings. Participate in continuing education and ongoing training opportunities. We are a team at Short’s Travel Management and as such, you may be expected to assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company. Other responsibilities as assigned.

Requirements

Qualifications:

• Bachelor’s degree preferred.
• Strong organizational skills & attention to detail.
• Excellent written and oral communication and interpersonal skills.
• Availability nights & weekends as needed.
• Self-starter with ability to focus on goals without constant direct leadership or oversight.
• Previous experience in the travel or hospitality industry, personal assistance, operations or ground transportation is a plus.
• Understands and able to balance customer vs. internal needs.
• Expectation to attend, on an as-needed basis, annual conferences and trainings.
• Participate in continuing education and ongoing training opportunities.

Technical Skills:

• Proficient with Microsoft Office (Excel, Word, TEAMS, PowerPoint & Outlook), Salesforce, SharePoint and SAFESTAT.
• Experience with Salesforce a plus.
• Remote work sites must have dependable high-speed internet.

Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

Compensation & Available Benefits:

Competitive salary commensurate with experience Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance 401(k) plan Paid Time Off

• Short’s Travel Management is an EOE employer.
• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

PM22